BSM/Business Availability Center Strategy & Roadmap April 2008 Customer-version

How to use this document This purpose of this roadmap is: To communicate the HP BAC Software portfolio strategy, product enhancement focus areas, and associated customer benefits over the next 24 months to interested existing and prospective customers of HP BTO Software A Customer Disclosure Agreement (CDA) must be in place Can: Present this to customers in person or via web conference Enable and co-present this with authorized HP Software Partners to their customers in person or via web conference Cannot: Copy or distribute Transmit any portion of this file electronically (e.g., via email)* Print any portion of this file for distribution* Publish any portion of this file on any internal or external website, Sharepoint, or other electronic file repository *Except with prior finance and legal approval. June 2008

Forward-looking statements This document contains forward looking statements regarding future operations, product development, product capabilities and availability dates. This information is subject to substantial uncertainties and is subject to change at any time without prior notification. Statements contained in this document concerning these matters only reflect Hewlett Packard's predictions and / or expectations as of the date of this document and actual results and future plans of Hewlett-Packard may differ significantly as a result of, among other things, changes in product strategy resulting from technological, internal corporate, market and other changes. This is not a commitment to deliver any material, code or functionality and should not be relied upon in making purchasing decisions. June 2008

HP BTO Software Centers BSM is a Multi-center Solution STRATEGY Project and Portfolio Management Center CIO Office SOA Center CTO Office OPERATIONS Universal CMDB Business Availability Center Operations Center Network Management Center Service Management Center Identity Center APPLICATIONS Quality Center Performance Center Application Security Center Quality Management BSM ITSM Client Automation Center Data Center Automation Center Service Automation Business Technology Optimization solutions for: SOA • SAP • Oracle • Service Management (ITIL V3) Today, HP’s BTO portfolio consists of a set of offerings we call centers across the key domains of IT – strategy, applications and operations Within IT operations, our six centers address the areas of BSM and ITSM For BSM, they include Business Availability Center, Operations Center and Network Management Center Between them these three centers monitor and manage the entire business service, from the level of the infrastructure and network, through the application layer, to the end user and the business process For ITSM, they include Service Management Center, Change and Configuration Center and Identity Center These three centers help automate and integrate the key ITSM processes within IT operations, from requesting a change or managing an incident through to ensuring that any change is rolled out in accordance with compliance requirements Note: Application Security Center is highlighted as the SPI Dynamics acquisition will not close until August 1 4 April 2008

Integration with key ITSM processes HP’s BSM Solution Top-down BSM Integration with key ITSM processes End-user experience Top-down problem isolation Business transaction management Business service level management incident problem SLM change config release Service Dependency Map Consolidated event & performance Manage Network as a service Service impact analysis Bottom-up BSM Automated Discovery 5 April 2008

HP approach to Business Service Management Proactively manage business and operational service levels Consolidate event and in-depth performance tools into a single console. Automate the creation and maintenance of service dependency maps Consolidated service health management for application and infrastructure Manage from end user and business service perspective Prioritize IT issues based on business service levels and impact Accelerate root cause analysis through advanced analytics and problem resolution Minimize business risk Links BSM with ITSM tools to optimize the Service Management Lifecycle Facilitate alignment across IT domains to optimize event, incident, problem, change and configuration processes Drive service management from a common service model Integrate with key ITSM processes These three requirements are built into HP's unique, top-down approach to Business Service Management. HP's approach to BSM helps you manage IT services from a business perspective in three key ways: First, we give you visibility into the end user's experience of IT services, so you can monitor, measure, and manage your services according to the impact to the business and your established SLA's. Second, we help you proactively identify problems before they affect end users so that when problems do occur, you can quickly isolate, triage, diagnose, and fix them with minimal interference to your business. And, third, our Service Dependency Mapping technology simplifies the process of understanding and controlling your IT elements by giving you visibility into the dynamic relationships between your services, supporting applications, and underlying infrastructure. These three capabilities translate into a proactive, business-centric approach to your Business Service Management initiatives and dramatically improve the visibility into the performance of your business services and reduces the risk of service disruptions. Finally, our BSM solution is powered by the industry leading End User Management, Service Dependency Mapping and Event and Infrastructure Management offerings Industry leading application management, operations management, and discovery and dependency mapping solution April 2008

Where shall I start to achieve BSM? Any order leads to BSM maturity SERVICE LEVEL MANAGEMENT Infrastructure  Application  Business PROBLEM RESOLUTION Diagnostics  Problem isolation  Run book automation This slide represents how customers can achieve BSM. This slide should be used to open discussions and discover where your customer's feels they have gaps and areas they view as top priority to improve. The key point to stress is BSM maturity is achieved in any order. You want to find out where your customers feel they are on a maturity scale then work with them to prioritize which IT process to focus and in which order. In other words every customer started somewhere in the bottom left hand corner and by implementing various IT process matured their organization's BSM maturity. It is important to note that customers can also mature a specific IT process over time For example, A customer might choose to start with Consolidated Operations where they start with Managing Elements progress to Events and Performance through Configuration and Deploy to understanding business impact when the infrastructure does not perform. Another example might be Service Level Management where customers start with Operational Service Levels for infrastructure components expand to Application Service Levels to the ultimate measurement being business Service Levels like transactions and business processes. So for customers to achieve BSM maturity they need to implement and mature with in each of the key IT processes. TRANSACTION MANAGEMENT End user  Business transactions  Business process DISCOVERY AND DEPENDENCY MAPPING Manual definition  Infrastructure  Application  Business services CONSOLIDATED OPERATIONS Element  Consolidated event & performance  Config and deploy  Service impact chaos reactive proactive services value IT process maturity April 2008

HP Business Availability Center Business Service Dashboard End User Management (BPM and RUM) Problem Isolation Service Level Management Business Process Insight System Availability Management (SiteScope & Ops Center) Discovery and Dependency Mapping Diagnostics (J2EE, .NET, ERP/CRM) TransactionVision HP Business Availability Center delivers a complete end to end integrated Business Service Management solution. Our Business Availability Center is comprised of modular and integrated software components. These individual components provide best in class management capabilities and the ability to be implemented as a complete BSM solution. Because of their modular nature, a BSM solution can be implemented incrementally allowing your most urgent needs to be addressed first. The Business Availability Center consists of a Business Service Dashboard that presents a unified view into the health and management of business services. In addition, several integrated applications deliver the necessary Business Service Management capabilities and these applications also leverage a common CMDB that provides a single version of the IT truth. Foundation Universal CMDB (Discovery, Federation, Reconciliation, Visualization, Change tracking) Alerts and notifications Service impact analysis Enterprise reporting Third-party integrations 8 April 2008

HP Business Availability Center roadmap Key themes over the next 24 months Key focus Predictive Problem isolation Service management Automated troubleshooting Real user monitoring for non-web applications Enterprise integrations with Service Manager, NNM, 3rd party vendors Business transaction management Integrated problem isolation, including OO integrations Service Level management for telco environments Extend business transaction management Intelligent monitoring BSM dashboard and Reporting Advanced analysis capabilities across BSM stack Top-down problem isolation across BSM stack Business value Faster problem resolution, reduced MTTR Business transaction visibility Individual transaction granularity ITSM integrations End-to-end integrated business transaction management Enhanced service level management Integrated business transaction visibility End user impact Situation intelligent monitoring Single pane of glass and reporting Easier administration Product strategy Guided problem isolation Business Process Insight, TransactionVision integration with UCMDB RUM/NNM integration for app-aware network mgmt Baselining capabilities SOA management Integrated BTM, end-to-end aggregate topology views Reactive and Proactive Problem Isolation, integrated with OO Views created using new UCMDB Modelling UI Unified transaction models & business scorecards Model-based End User Monitoring Extended reporting through Data warehouse solution Auto baselining and advanced analytics Left Column: Integration of Business Process Insight and TransactionVision into BAC and CMDB, for context-driven monitoring of business processes and transactions Real User monitor can monitor not only web users, but any users running on generic tcp/ip protocol. Integration of RUM with NNMi for detecting problematic network paths in relation with degraded real user performance Industry-leading Problem Isolation capabilities that provides guided workflow, to greatly reduce MTTR and root cause analysis Unified end-to-end incident/problem triage process through Service Center & BAC integration Baselining and data analysis capabilities Real user integration for impact assessment and problem isolation Predictive capability to detect anomalies and metric correlation BAC for SOA introduced to address holistic SOA management for IT Operations. It is an integrated solution between Diagnostics for SOA, SLM, SiteScope, synthetic monitoring through BPM, and integration with Systinet. It provides ability to create Service Level agreements based on real consumers of web services Middle Column: BAC introduces first phase of integrated solution of Business Transaction Management, which provides visibility into business critical end-to-end transactions, in conjunction with end user experience; BTM provides top-down perspective with integrated monitoring of business processes, business transaction instances, end user transactions and application root cause analysis, thus greatly improving transparency between IT and business. Extended troubleshooting, through integrations with Operations Orchestrator and Problem Isolation Ease of use and creation of models and views using the Modeling UI from UCMDB Enhanced service level management capabilities for telco environments Integration with BSA/SAS for compliance KPI monitoring Right Column: Integrated BTM solution, where workflows, model, reports, SLM, etc associated with business processes, business transactions and end users are completely aligned and are in context. BTM model is aligned with UCMDB Integrated End user management solution, where isolation and monitoring are greatly simplified by combining the models for real user and synthetic users. Greatly increases ease of administration and configuration of BPM and RUM. Integrated BSM dashboard for providing a single pane of glass for context-driven performance and availability views for all IT elements (business processes, transactions, end users, applications, servers/hosts, incidents, etc..) Advanced analytics capability to vastly improve the accuracy of health of business services, through reactive and proactive trending, baselining and dynamic thresholding June 2008

Business Availability Center integration strategy Tops Down BAC/BSM Dashboard (d) (e) Business Service Level Management (b) Business Transaction Management (c) UCMDB, Discovery & Dependency Mapping (c) Systinet Governance (b) End User Experience (a) Application Diagnostics (a) Performance Problem Isolation (d) (e) Service Manager (d) One of the common themes across releases for BAC is to create, improve and maintain integrations not only within BAC, but also across other BTO centers such as Operations Center (OPC). BAC integrations within the BSM stack (with OM and NNM) will be continually evolved through Dashboard, Problem Isolation, Datawarehousing and Advanced analytics applications BAC will be integrated with Operations Orchestrator for automated troubleshooting through invocations of run-books for event enrichment, problem remediation and other use cases BAC Dashboard, Problem Isolation, SLM will be integrated with Service Manager/Service Center for integrated incident life cycle and integrated service level management BAC SOA management solution will be integrated with SOA governance through SLA on common services defined as well as to register new rogue services that are being monitored End User management applications (BPM and RUM) and Application Diagnostics are well integrated with Performance Center and LoadRunner to provide application life cycle solutions across pre-production and production phases Performance Center (a) Service Impact Analysis BSA (e) Bottoms Up Cross-Domain Correlation & Event Root Cause (OPC) (f) Operations Orchestration (e) Performance lifecycle SOA mgmt. BTM/CMDB ITSM integrations (SC, SM) BSA integrations (OO, SAS) OPC integrations NNMi integrations Consolidated Event & Performance (OPC) (f) Business Availability Ctr. Ops & Network Centers Other Centers Network (NNMi) (g) Other Domain Controllers (Server/OS, App Infra DB/MW, Storage)