STARTUP GUIDE A Partnership Program for Accessory Retailers from

Agenda WHAT IS DROPSHIP WHAT ARE THE BENEFITS HOW IT WORKS HOW TO QUALIFY DROPSHIP YOUR DROPSHIP CATALOG ORDER PROCESSING CUSTOMER SHIPPING OPTIONS DROPSHIP CHEAT SHEET STARTUP GUIDE (800) 803-1321 myvoicecomm.com/dropship

What is Dropship? Our Dropship program empowers YOU to sell ANY accessory we offer digitally to your customer right from the store! Because of this, Dropship virtually eliminates lost sales. Say goodbye to “Sorry, we don’t have that in stock.” and hello to “Let’s find exactly what you want!”    STARTUP GUIDE (800) 803-1321 myvoicecomm.com/dropship

What Are the Benefits? Access to endless accessory options Integrated, mobile accessory catalog Capture sales that could’ve been lost Great commission opportunity Seamless, one step sales process Deliver a better customer experience STARTUP GUIDE (800) 803-1321 myvoicecomm.com/dropship

Transaction Flow a a Qualify Dropship  Use Dropship Catalog  Identify Product and Part Number  Complete Sale in RQ DIGITAL CATALOG a a PLATFORM STARTUP GUIDE | How it Works (800) 803-1321 myvoicecomm.com/dropship

Qualifying Dropship Needs “I don’t know what I want!” 1. Guide customer through available inventory 2. Offer to show products available via Dropship “Do you have it in another color?” 1. Show available color options in store 2. If customer is unsatisfied, display additional options via RQ or Dropship catalog “I know what I want but don’t see it here.” 1. Search for product in RQ or Dropship Catalog 2. Ship directly to customer’s home Tip: Dropship should be positioned like this: “We don’t currently have the item you are looking for in-store. However, please allow me to check our offsite warehouse to get what you want.” STARTUP GUIDE (800) 803-1321 myvoicecomm.com/dropship

Your Dropship Catalog VoiceComm has provided an ingenious, intuitive tool to showcase product from our offsite warehouse to your customers. Search Keyword Brand Category Device Make/Model Popular Devices Inform Create favorites for comparisons View multiple product images Access product details Present sales sheets Watch product videos Capture Identify product part number to complete the sale in RQ STARTUP GUIDE (800) 803-1321 myvoicecomm.com/dropship

Once the Dropship item is identified and the part number is captured: Your Dropship Order Once the Dropship item is identified and the part number is captured: Under Dropship tab in RQ, enter part number from the Dropship catalog to search for it. Select the product or products by clicking the “+” button and then click “continue.” Upon selecting “Deliver to Customer,” verify the address, then shipping method. Verify order and click “continue” to complete order.    STARTUP GUIDE (800) 803-1321 myvoicecomm.com/dropship

We offer multiple shipping option to your customers: Shipping Options We offer multiple shipping option to your customers: Shipping Option Cost to Customer Delivery Estimate UPS/Mail Innovations (U.S. Postal Delivery) Free 7 to 10 days UPS Ground 2 to 6 days UPS 2 Day Air $16.50 2-3 days UPS Overnight/Air Saver $31.50 Overnight Tip: Products purchased via Dropship are at a greater cost to the company. Therefore, we encourage you to utilize this unique program only after in-store options have been exhausted. STARTUP GUIDE (800) 803-1321 myvoicecomm.com/dropship

Things to Remember: Maximize every opportunity with products available in store first to gain the greatest profit. Extend your offering with your virtual warehouse at your fingertips. Explore and showcase your virtual inventory opportunities with your Dropship catalog. Offer one seamless transaction with Dropship in RQ. Become the accessory destination for all future customer needs. STARTUP GUIDE (800) 803-1321 myvoicecomm.com/dropship

STARTUP GUIDE Contact your account manager for more information about VoiceComm’s Dropship program or for more startup insight. Happy selling! (800) 803-1321 myvoicecomm.com/dropship