Google Cloud Print: A Case Study Shawn Beattie

Campus environment private residential liberal arts Quad Cities - Rock Island, IL founded 1860 ~2500 students ~100 classrooms ~250 lab PCs/Macs ~90 PC ~10 Mac ~17 ITS staff

Setting the stage “Labs are busy sometimes and I can’t print” “Printers are not available where I need them” “Can’t print from my laptop or tablet” “When I print tests I don’t want students to be able to pick up my documents”

IT Environment Google Apps since 2010 2 Windows Print Servers Labs are 85% PC, 15% Mac Managed print since 2014 Source: http://theoatmeal.com/comics/printers

Papercut timeline 11.x-2010 Monitored printing 2011 Google announces GCP 12.x-2012 Implemented quotas 14.x - tried it - GCP unstable 15.x (Summer 2015) - became stable 15.1 - Launched GCP (Oct 2015) 16.x Summer 2016

Print management Migrated to a local copy/print vendor in 2014 (Kyocera MFPs) Students: user quota, annual $50 credit $0.02/side B&W $0.06/side color (8.5x11) Students can top-up with cards for sale ($5) Saw a 20% reduction with quotas

Find-me printing Users print to a virtual queue Jobs are held in queue for 24 hrs Any MFP can release print jobs on card swipe (or login via Active Directory)

What is Google Cloud Print? Originally created as a driverless web printing solution for ChromeOS (2010) Source: https://developers.google.com/cloud-print/

Print management Users must add a Windows printer, with drivers, and authenticate via Active Directory in order to print. This generally left out BYOD devices.

BYOD Average student registers 3-4 devices Mobile devices: 25% Windows PC 25% Mac 25% iOS 20% Android 5% Other (ChromeOS, Linux, etc)

Getting printers on Google Cloud Print Create a user: google_printing@augustana.edu Generate OAuth key for Papercut Enable cloud print in Papercut “Publish” printers Share printers with GApps users

Options Publish specific high-volume printers. Publish one virtual queue.

Hurdles! Getting to Papercut 15+ Convincing our print vendor that this wasn’t going to cause problems Adding groups to a shared printer notifies the owner of the group Getting users the documentation for their device

http://www.youtube.com/ITSAugustana

Pros/Cons Pros: Users who learn about it LOVE it Leverages BYOD Find-me printing good for a mobile user base No additional cost

Pros/Cons Cons: Another service to monitor Potential security concern No additional cost

Usage Approximately 10000 pages sent via Google Cloud Print, Nov-May. (This represents about 1-2% of print traffic)

Feedback Comment from a student on our year-end survey: “Augie Find Me Printing is fricking SWEEEEEET”

Future plans Further promotion Student agents - word of mouth Posters/flyers Tech Fair 2016

Questions/Discussion shawnbeattie@augustana.edu www.augustana.edu/blogs/its