Broadcast Messaging Unity 4.0(5).

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Presentation transcript:

Broadcast Messaging Unity 4.0(5)

What is a Broadcast Message? Goes to All Subscribers Heard before everything else No FF or Skip Ahead Must Acknowledge message to continue Sent by Admins for: Welcome to Initech Inclement Weather System is Down Etc.

Implementation of the Single Server soln. Broadcast messages are stored as wave files on the Unity server. Stored in the same directory as the greetings, voice names etc. Each broadcast message has an entry in the BroadcastMessage table. This table has details on which wave file has this broadcast message, start and end time for the message. Each Unity subscriber on the Unity server has an entry into the BroadcastMessageRecipient. This table is used to store the relationship between a broadcast message and a subscriber. A flag on the table denotes whether the subscriber has read the message or not.

How does the data look on the server?

Benefits of the implementation Message Store Agnostic Exchange, Domino, UMSS, we don’t care Message Store Status Agnostic UMR mode? No problem! Easy to add Reporting Capabilities A SQL query shows which subs have listened to which Msg

Multi-Server solution A little more complicated To transport the message: Unity has a mailbox for incoming Broadcasts (Alias is UBMS_<server name>) Conversation sends the message to all Unity Servers Message is checked for special properties and a hash New process (CsBMsgConnector) watches that mailbox and turns incoming messages into Single Server broadcasts CUE integration: We can send to and receive from CUE via VPIM New X-Headers IVC and other changes to handle this

Additional Stuff Broadcast messages that are stored on a server can be updated. If the message is not yet active, you can change he recording or the start and end date and time. If it is active, you can change the end date and time. Broadcast messages do not turn on MWI on the phones. There are some cool settings for the backend behavior of this feature. These can be set using the Advanced settings tool. Look under the Conversation – System Broadcast xxxx settings.