TechEd 2013 11/18/2018 6:47 PM © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11/18/2018 6:47 PM MDC-B327 Monitoring and Managing the Network and Storage Infrastructure with Operations Manager 2012 Maarten Goet System Center Cloud & Datacenter MVP © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

MVP @maarten_goet

Agenda Welcome System Center 2012 Operations Manager Network monitoring Storage monitoring Dashboards Capacity management Summary Q&A

Operations Manager 11/18/2018 6:47 PM © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

System Center 2012 Operations Manager Synthetic Transactions DevOps Integration “360o is a function of monitoring that gives customers visibility to the underlying application environment(s) or infrastructure” End-user Experience (First to last mile) .NET Monitoring w/ APM Dashboard Framework CIO (Console, Web, SharePoint, etc.) Consistent UX Application Monitoring (Transactions, Components & Dependencies) Service Owner Management Packs Cloud Monitoring Infrastructure Monitoring (Network, Servers, OS & Workloads) Infra Owner

Network monitoring 11/18/2018 6:47 PM © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Network Monitoring features Out of the box discovery, monitoring, dashboards & reporting Server to network dependency discovery Multi-vendor support over 80 vendors certified over 2000 devices certified Multi-protocol support SNMP v1 SNMP v2c SNMP v3 IPv4 IPv6

Supported device types Bridges Load Balancers Switches Hosts Firewalls Routers Hubs Virtual Devices

Discovery

Network discovery What is discovered? Connectivity: server to switch, switch to switch VLAN membership HSRP groups Stitching of switch ports to server NICs Key components of a device: ports/interfaces, processor, memory

Network discovery Discovery methods Explicit discovery Customer knows the network devices Manual process – add IP address or import list Recursive discovery Network topology unknown Discovered based on a set of seed devices Grabs ARP and IP tables and crawls network

Discovery stages Initial Probing Processing Post Processing

Microsoft Management Summit 2013 11/18/2018 6:47 PM Network discovery Discovery stages Initial probing Sends an initial ICMP and/or SNMP request to identify system Processing Get components, IP addresses, VLAN memberships, resources, IP networks, netmasks and neighbouring devices Topology is created Post processing Creates layer 2 and Layer 3 connectivity between the devices in the toplogy Port stitching © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Management Summit 2013 11/18/2018 6:47 PM Network discovery ICMP Ping and/or SNMP Get Uses SNMP v2c by default ICMP Ping first SNMP Get next If no response: device is added to Pending If SNMP v2c fails: SNMP v1 is tried Initial Probing © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Network discovery SNMP request The OID’s are registered under the 1.3.6.1.2.1.1 namespace, which defines common MIB variables If this fails it goes to pending management – if it succeeds it goes to the queue to get processed Initial Probing Version of SNMP being used Community string Type of SNMP request Request for sysDescr object Request for sysObjectID Request for sysContact Request for sysName Request for sysLocation

Microsoft Management Summit 2013 11/18/2018 6:47 PM Network discovery Initial Probing Example: Cisco Catalyst 4506 sysDescription sysObjectID (Catalyst 4506) sysContact sysName sysLocation © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Management Summit 2013 11/18/2018 6:47 PM Network discovery Matches sysObjectID Checks for OID in ‘oid2type’ config files found in %Program Files%\System Center Operations Manager 2012\Server\NetworkMonitoring\conf\ Gets details Detailed information on components, IP addresses, VLAN memberships, resources, IP networks, netmasks and neighboring devices Identify device type Whether it is a Switch, Router, Hub, etc. – but also vendor and model What discovery probes to use What classes to use to monitor Level of certification Certified - has been successfully tested using standard and proprietary MIBs supplied by the vendor Generic - The OID is unknown, only the availability of the device will be monitored Processing © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Management Summit 2013 11/18/2018 6:47 PM Network discovery Creates Layer 2 and Layer 3 connectivity between the devices in the topology. Port Stitching Mapping IP and MAC access points retrieved from the ARP cache to the appropriate devices. Removes MAC access points that do not belong to devices in the topology A MAC Access Point is the interface to which a device on an IP network connects Creates network connections to represent WAN, or logical connections Creates connections based on discovery protocols Post Processing © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Network discovery Discovery events Event ID Description 12002 Full Discovery started for 1 request(s) 12007 PostProcessing completed 12121 Topology cleared successfully 12021 <IP Address> discovered successfully 12127 Proceeding to discover seed: <IP Address> 12014 No devices found in filtered list after discovery 12003 Probing <IP Address> 12008 Discovery completed 12004 Probing completed for <IP Address> 12023 Start processing connections to computers 12005 PostProcessing started 12024 Finished processing connections to computers

Monitoring

Microsoft Management Summit 2013 11/18/2018 6:47 PM Network monitoring General information Support Resource Pools for High Availability Monitoring Network devices discovered as base class: System.NetworkManagement.Node Only certain ports will be monitored by default Ports connecting two network devices to each other Ports to which a managed server is connected © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Network monitoring Monitors and rules All Devices Monitor name Description ICMP Ping Uses ICMP to determine whether the monitored network device is available SNMP Ping Uses SNMP to determine whether the monitored network device is available Rule name Enabled by default? Description Internal Network Management Node Discovery data collector Yes Internal rule for collecting discovery data on nodes for network management discovery ICMP Ping Response Time Collects the time it takes a network device to respond to an ICMP Ping Trap Received (warm start) Creates event for SNMP warm start trap when received from network device Internal Network Management Discovery Trap rediscovery No Internal rule to initiate discovery via trap requests Trap received (cold start) Creates an event for the SNMP ColdStart trap when received from a network device

Microsoft Management Summit 2013 11/18/2018 6:47 PM Network monitoring What’s monitored Port, Interface Up/Down (operational & admin status) Volumes of inbound/outbound traffic % Utilization Discards, Drops, Errors Processor Memory In depth memory counters (Cisco Only) Free memory Certified Devices © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Management Summit 2013 11/18/2018 6:47 PM Network monitoring What’s monitored (cont’d) Connection Health Based on looking at both ends of a connection VLAN Health Based on health state of switches in VLAN HSRP Group Based on health state of individual HSRP end points Certified Devices © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Network monitoring Certified device monitoring example Certified Devices Monitor name Target Description Free Memory (Cisco) Memory (Cisco) Monitors the level of free memory on this device Memory Pool Fragmentation (Cisco) Monitors the level of memory fragmentation in the memory pool Processor Utilization (Cisco) Processor (Cisco) Monitors the level of processor utilization on this device Rule name Target Description Largest Free Buffer Percentage (Cisco) Memory (Cisco) Collects the size of the largest number of contiguous bytes from the memory pool that are currently unused, expressed as a percentage of the free memory in the memory pool Memory Pool Free Memory Percentage (Cisco) Collects the percentage of free memory remaining on the device remaining on the device Processor Utilization (Cisco) Processor (Cisco) Collects the current processor utilization

Network monitoring Monitor properties Certified Devices

New in SP1

System Center 2012 Operations Manager New in SP1 Monitoring of hundreds of new network devices http://technet.microsoft.com/en-us/library/hh212728.aspx Virtual network monitoring Based on OM-VMM connection New dashboards Network (Virtual) Vicinity Dashboard Virtual Node Dashboard

Demo Network monitoring 11/18/2018 6:47 PM © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Licensing Q: Do I need a Management License to manage my network infrastructure devices? A: No. You are not required to purchase a System Center Server ML for any network infrastructure devices used solely for the purpose of transmitting network data and not running Windows Server software. Below are examples of devices that do and do not require a ML: Device Type Require an ML? Hub No VPN Router Bridge Switch SNA – IP Gateway Packet Shaper NAS Yes Firewall Proxy Server IP Load Balancer SMTP Gateways

Storage monitoring 11/18/2018 6:47 PM © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Storage monitoring Options Integration w/ VMM Storage Management Packs

Storage monitoring Integration with VMM Based on OM-VMM connection Alerts for thin provisioning threshold events Dashboards Viewing historical capacity utilization Identifying which VMs are affected by capacity exhaustion

Storage monitoring Storage management packs MS File Server management pack HP, IBM, Dell, etc. 3rd party such as OpsLogix Authoring your own

Demo Storage monitoring 11/18/2018 6:47 PM © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11/18/2018 6:47 PM Dashboarding © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Types of dashboards Operations Manager Visio & Sharepoint Savision Live Maps

Dashboards Operations Manager: out of the box Network summary Network node Network interface Vicinity

Dashboards Operations Manager: reporting Memory utilization Processor utilization Port traffic volume Port error analysis Port packet analysis

Dashboards Operations Manager Network Summary

Dashboards Operations Manager Network Node

Dashboards Operations Manager Vicinity

Dashboards Operations Manager Virtual Networks

Dashboards Operations Manager Virtual Networks

Dashboards Operations Manager Virtual Networks

Visio & SharePoint

Dashboarding Visio & SharePoint

Live Maps

Dashboarding Savision Live Maps

Demo Dashboarding 11/18/2018 6:47 PM © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Demo Dashboarding Maarten Goet Vincent de Vries - Available 11/18/2018 6:47 PM Vincent de Vries - Available Capacity Manager Vincent de Vries Hi Maarten, do you have a second? Maarten Goet Demo Maarten Goet Actually Vincent, I’m quite busy at the moment. Vincent de Vries It’s quite urgent. I’m not sure if we can meet the Stocktrader SLA. We’re getting signals that the capacity might be insufficient. Can SC OpsMgr show forecasts of the app components and fabric? Dashboarding Maarten Goet Actually yes, SC OpsMgr can do that. Given the urgency, I’ll set up the dashboards for you right now. Actually Vincent, I’m quite busy at the moment. Actually yes, SC OpsMgr can do that. Given the urgency, I’ll set up the dashboards for you right now. © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Capacity management 11/18/2018 6:47 PM © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Capacity Management “Capacity Management is a process used to manage IT. Its primary goal is to ensure that IT capacity meets current and future business requirements in a cost-effective manner. ITIL version 3 views capacity management as comprising three sub-processes.” Business capacity management Service capacity management Component capacity management

Capacity Management

Capacity Management

Capacity Management

Capacity Management 70 days left!

Demo Capacity Management 11/18/2018 6:47 PM © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Summary System Center 2012 delivers comprehensive fabric monitoring Dashboarding allows for proactive monitoring Capacity management delivers the “5th dimension” to OpsMgr

Thank you! Questions?

11/18/2018 6:47 PM Track resources Learn more about Windows Server 2012 R2 Preview, download the datasheet and evaluation bits on http://aka.ms/WS2012R2 Learn more about System Center 2012 R2 Preview, download the datasheet and evaluation bits on http://aka.ms/SC2012R2 © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Resources Learning TechNet msdn http://channel9.msdn.com/Events/TechEd 11/18/2018 6:47 PM Resources Learning Sessions on Demand http://channel9.msdn.com/Events/TechEd Microsoft Certification & Training Resources www.microsoft.com/learning TechNet msdn Resources for IT Professionals http://microsoft.com/technet Resources for Developers http://microsoft.com/msdn © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Evaluate this session Scan this QR code to evaluate this session. 11/18/2018 6:47 PM Required Slide *delete this box when your slide is finalized Your MS Tag will be inserted here during the final scrub. Evaluate this session Scan this QR code to evaluate this session. © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11/18/2018 6:47 PM © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.