Information Technology Benefits of Information Technology (IT) Increased ability to monitor individual and team performance Better decision making based on more complete information More collaboration and sharing of information Greater accessibility to coworkers Learning Objective #4 Chapter 10, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada

Information Technology Networked Computer Systems Linking individual computers to create an organizational network for communication and information sharing Email Instant messaging Voice-mail and fax Electronic data exchange (EDI) Teleconferencing and videoconferencing Intranets and extranets Chapter 10, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada

Tips for Sending Emails Always use the subject line. Be careful using emoticons and acronyms for business communication. Write clearly and briefly. Copy emails to others only if they really need the information. Sleep on angry emails before sending. Chapter 10, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada

Information Technology Types of Network Systems Intranet An internal network that uses Internet technology and is accessible only to employees Extranet An internal network that uses Internet technology and allows authorized users inside the organization to communicate with certain outsiders, such as customers and vendors Wireless capabilities Chapter 10, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada

How IT Affects Organizations Removes the constraints of time and distance Allows widely dispersed employees to work together Provides for the sharing of information Increases effectiveness and efficiency Integrates decision making and work Provides more complete information and participation for better decisions Creates problems of constant accessibility to employees Blurs the line between work and personal lives Chapter 10, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada

Ethical Concerns for Email and Voice-mail Use Not necessarily private Employer has access to them. The federal Privacy Act and the Access to Information Act apply to all federal government departments, most federal agencies, and some federal crown corporations. Many private sector employees are not covered by privacy legislation. Only Quebec’s privacy act applies to the entire private sector. Managers need to clearly convey: Whether communications will be monitored Company policies on personal Internet and email use Chapter 10, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada