NC-TOPPS SUPERUSER TRAINING 2012 SANDHILLS CENTER LME

LME SUPERUSER Assist agencies with training (once a qtr.) Transfer clients- if moving to new agency Pull updates Confirm/deny new user requests, and new agency requests Queries (if an agency does not have a current SU) Forwards info from NC-TOPPS Raleigh to include compliance rating

AGENCY SUPERUSER Train new employees Pull updates Confirm/deny new user requests Queries Assist and train users at your location Receives info from the LME Superuser to include updates needed, information from NC-TOPPS in Raleigh Removes old users whom are no longer with the agency (see NC-TOPPS guidelines- page 11-to assist you with all of your responsibilities)

Things you can do….. USER SEACH

Online Codebook

Manage User Requests

Manage Users

Change QP’s

Changing QP’s cont’d…..

Updates Needed

Updates Needed cont’d – Export the Data

Interview Search

Interview Search cont’d

Manage Episodes of Care

Things to watch out for…. Duplicate users - Users that have lost their password or it has expired should NOT request another username Updates Needed dates – You may want to do a search of the interview to ensure that an update is needed even after you have run an updates list Sharing of passwords – no one should ever share their password or login info

Things to watch out for cont’d… When requesting a QP change to the LME, the new QP username and consumer number must be included

NC-TOPPS Outcomes at a Glance 2.0 Dashboard Easy Step-by-Step Process to Query Data View and Print Graphs Export Outcomes Data to Excel Data is available on State, LMEs, and Mental Health/Substance Abuse Providers Approximately 20 outcomes measures are available Icon located on NC-TOPPS Home Page

NC-TOPPS Home Page Outcomes At a Glance

Option 1: Build Custom Report: Build a customized report containing selected measures (select one, many, or all) for an LME or Provider Agency. Option 2: Build Custom Aggregate Report: Build a customized report containing selected measures for an aggregation of Provider Agencies. Option 3: Compare Locations: Choose one measure for comparison among 1 to 5 LMEs and/or Provider Agencies.

Build Aggregate Report Example

Build Custom Report Example

Compare Locations Example

Compliance NC-TOPPS reports on timelines of interviews ever quarter to ensure accuracy and timeliness. The LME will then report to the Superusers the timeliness rating. The LME will notify agencies that are below the Performance Contract Standard (90%)

How Are We Doing?

Compliance Improvement …. Things to note/remember- View and use NCTOPPS Guidelines (Version 8.0) and Quick Start Guide (recent version dated August 2011). A in person interview/update can be done 2 weeks before and 2 weeks after the due date. If thirty days past due date the next interview will now be due. Updates are required to be completed before the thirty days is up. Past the two weeks will result in the compliance/timely rating to be low. Make sure to click “submit” on all interviews. You will need to follow through to the screen where the letters are green and says “Interview Successfully Submitted”. Notify the LME of email or address changes. Contacting the LME or help desk may take time. Don’t wait until the due date or after to contact us for questions/concerns.

Things to take back with you…. Most requests are password problems. Those can only be handled by help desk personnel. All employees using NC-TOPPS must view tutorial after login page at the bottom of the screen in order to understand the system. All users must have a copy of the NCTOPPS guidelines to help them to complete their NC-TOPPS

More to come….. NC-TOPPS is working on a Superuser handbook for all Superusers. NC-TOPPS is establishing a module to send users an email reminder for upcoming due/incomplete NC-TOPPS from NC-TOPPS. NC-TOPPS is working on a new reports module much like what we had before. Hopefully will go live by the end of the year.

Helpful info NC-TOPPS helpdesk nctopps@ncsu.edu LME Superuser Jennifer Moree jenniferm@sandhillscenter.org Email your LME Superuser to enroll a new Superuser. All Superusers have to approved users before requesting to be a Superuser.

Thanks For All You Do!! Questions?