Conflict Resolution: Part 2

Slides:

Advertisements

Similar presentations

Resolving Conflict as a Small Group Leader Mark Naylor Fellowship International Northwest Baptist Seminary.

Advertisements

Crucial Conversations

1 Keeping Your Cool When Conversations Get Hot Cheryl Hall & Barb Schinderle Early Childhood Education & Family Services Michigan Department of Education.

Geraldine Roberts-Moore Wendy Zdeb Rochester Community Schools

Having Difficult Conversations Using Emotional Intelligence — 1 Conversation is how we relate to others, therefore, it is the basis of relationships The.

Crucial Conversations Part 4 February 4, 2010 By: Julie Christensen Kris Ewert Stacey Phelps 1.

Agricultural Research Service Office of Outreach, Diversity and Equal Opportunity Cooperative Resolution Program “An Introduction to Holding Crucial Conversations.

Conflict Resolution “Tips”

CONFLICT in Relationships. Conflict Misconceptions Conflict is BAD If two people are in a fight, their relationship is a bad one Conflict damages relationships.

Making Healthful Choices Building Health Skills Chapter 2 – Lesson 1.

Lesson 5 – Other ways to ground the rocket. Today’s lesson will help build 4 skills that are essential to resolving conflicts and preventing violence:

Critical Conversations Crucial conversations

Crucial Conversations: Cracking the Code Chapters 1-5.

1. Mastering the Art of the Difficult Conversation Marilyn Bushey, Coach to Leaders PowerPAC, Inc.

Dealing with Difficult People Presented by Paul Lyons Effective Training & Consulting Services.

Dealing With Difficult Volunteer Situations Dealing with Difficult Volunteers and Difficult Volunteer Situations Coordinators Conference Octover 18, 2014.

7 Habits of Highly Effective Teens

Conflict Resolution.  Workshop deliverables:  Understand importance of healthy conflict resolution  Identify primary causes and responses to conflict.

Module 4: Options Counseling. Melanie Zurek Sept Module 4: Objectives In Module 4, our objectives are to train frontline providers.

Communication skills How speaking and listening make life easier, more productive, and more fun!

Saying “I’m Sorry” (and meaning it!)

What is it? What You Can Do To Help? Why it is important to help?

Peer Pressure / Refusal Skills

Giving Feedback, Pt. 2: Challenging Situations and Conversations

What is Health? Peer Pressure Self Esteem Decision Making and

Community Learning Mental Health Research Project Manchester Webinar

Copyright 2015 Ellis Partners in Management Solutions

Brian Freeman, John Kinsella, Mike Phillips,

T H R E S A G M O D L The skilled helper Gerard Egan (1975)

Difficult Conversations

Reminder: Please choose a “challenging” topic for your project. If it cannot be done by the end of this semester, please show us what you have done toward.

Reminder: Please start to work on your final project from now. If it cannot be done by the end of this semester, please show us what you have done toward.

Habit 5 Seek first to understand, then to be understood

Entry Task #1 – Date Self-concept is a collection of facts and ideas about yourself. Describe yourself in your journal in a least three sentences. What.

Leaders as Peer Coaches and Coachees

Seek First to Understand, Then to Be Understood

Relationships – Managing Conflict

Communicating with Children

Nurturing Parenting Program

Optimism & Positive Self Talk

Using Coaching Skills to Maximise Student Progress

All About Me Healthy Relationships and Violence Prevention

Encouraging a growth mindset! Nantwich Primary Academy and Nursery

Read the quote and with the person next to you, discuss what you think it means. Do you agree? Why / why not? Be prepared to share your thoughts with the.

Characteristics of Crucial Conversations p 1

Conflict Resolution: Part 1

Raising student achievement by promoting a Growth Mindset

Talking About How I Feel

Saying “I’m Sorry” (and meaning it!)

MH31 Principles of interviewing and group leadership

How to Build Positive Relationships and a Positive Culture

Empathy By Julianna Stone.

AGENTS FOR CHANGE Being the Positive Influence and Understanding Peoples Response to Changes in the Workplace JULY 2017 Presenter Alli Taylor.

Here are some characteristics and skills related to being a good listener:

A Personal and Social Skills Approach to

Developing Communication Styles & Refusal Skills

6 Steps for Resolving Conflicts

Being a Lead Developer on the Road

Building a Child’s Self-Concept

Introduce yourself and any guests present.

Building Positive Relationships with your Children

Making Healthful Choices

Building Health Skills

Negotiation skills.

Managing Conflict Heather Austin, PhD Assistant Professor

Squad goals: How to Keep the Workplace Human

Presentation transcript:

Conflict Resolution: Part 2 Richard Jones MA, MBA, LCAS, CCS, CCS, CEAP rich@wellnesspartners.org 864-764-8504

Agenda What is a crucial conversation? Big Picture Framework: less about technique; more about self-awareness. Less about the “head” more about the “heart”. How do you view human behavior? Why do people do what they do?

Master My Stories Separate facts from stories Watch for three clever stories Victim, Villain and Helpless Tell the rest of the story

Stories…Everyone has a different perspective

How do we write the story? Previous experiences with the person… Archetype… (generalizations) Other relationships… Growing up we are told things… Society tells us how to think… Our own self perception…

Changing our attitude If my underlying assumption is: I am right, you are wrong I am well-intentioned You are misinformed You are acting on a selfish basis I need to persuade you to do what I know is right …..then conflict is likely to result

However - if I ‘re-frame’ the situation……... What I see is just one perspective I may be missing something You may see something I’ve missed You have good intentions (we can pretend you do even if it’s hard to spot!) Then the conversation is likely to be more productive…

Other re-framing strategies If someone is being really difficult Try to see the situation through their eyes..... (e.g. Are they under pressure from someone else?) Imagine something unimaginably awful has happened to the person recently (it may not be true but it can help!)

Win-Win Scenario Holding a crucial conversation with the intention of both parties coming out on the “winning end”…. Both parties benefit from the dialogue.

Start with Heart Work on me first Focus on what you really want Refuse the Sucker’s Choice

Refuse the “Sucker’s Choice” Don’t fall prey to a Sucker’s Choice. A Sucker’s Choice is a this or a that, an either / or … etc. The assumption is that you have to trade one thing for another. Find an “and” solution over “either / or“. Find a way to have it both ways. Challenge yourself to seek the higher ground. Know what you want and what you don’t want. Stating what you want and don’t want are powerful because they clarify your intentions.

Make It Safe Apologize when appropriate Contrast to fix misunderstandings Create Mutual Purpose

STATE My Path Share your facts Tell your story Ask for others’ paths (what) Talk tentatively Encourage testing (how)

STATE My Path Am I really open to others’ views? Am I confidently expressing my own views?

Explore Others’ Paths & Actively Listen Ask opened questions Paraphrase/Reflect Prime

Explore Others’ Paths Am I actively exploring others’ views? Can I really put myself in another person’s shoes? Jill arrives to work a little late. She is short with you while you are both getting coffee in the kitchen. She walks away in a “huff” despite your effort to engage her in conversation… What the???

What is up with that? First thoughts? What could be going on? What things play into your reaction to Jill?