EMOTIONAL INTELLIGENCE, a Rapidly emerging key job skill By Harvey Deutschendorf

Our ability to recognize, understand and manage our emotions and the emotions of others and our environment. Basically- we cope with life-whether we thrive or survive-on which end of the spectrum we are at. DEFINITION

A Concept For The Times Industrial to Information Age Changing expectations of work…engaged, empowered, fulfilled Diversity Next generations….changing values, expectations Positive Psychology A Concept For The Times

HISTORY OF EMOTIONAL INTELLIGENCE 1900’s research on many different intelligences 1985 Rueven Bar-On EQi- the measurement 1989 John Mayer & Peter Salovey “emotional intelligence” 1995 Daniel Goleman popularized emotional intelligence 1940-Wechsler--Realized that IQ was not on it’s own satisfactory as a test of human functioning. Saw the need to test the “other aspects of people that determined how successful they were in life” HISTORY OF EMOTIONAL INTELLIGENCE

Developed first scientifically valid test for emotional intelligence (BarOn EQI) Approved by the American Psychological Association Widely used in corporations and organizations today….became the 2.0i Dr. Reuven Baron

EI COMPETENCIES Intrapersonal EMOTIONAL SELF AWARENESS Ability to recognize, understand and differentiate feelings and understand what causes them. don't like self esteen--self regard tied to accomplishments, what kind of a person you are. Assertiveness- Setting and defending your boundaries without violating boundaries of others To what degree you have accomplished what you have set out to accomplish in life Independence not as important in some cultures-important in North America EI COMPETENCIES

Assertiveness- express feelings, beliefs, thoughts, rights nondestructively

Self Regard- understand, respect, accept oneself, strengths, limitations

Self Actualization- realize potential capacities, strive, enjoy

Independence- self-reliant/directed in thinking/acting

Interpersonal Relationships -establish/maintain mutually satisfying relationships characterized by intimacy (in to me see) Happiness and satisfaction in life is primarily based on quality of relationships we form with others How well we integrate and identify with out environment Ability to read others Interpersonal

Empathy- ability to recognize, understand and appreciate how others feel

Stress Tolerance- withstand adversity by actively coping with stress We all have to cope with stress. It's not usually the amount of stress that does us in, rather how well we can cope with it Impulse Control--Stanford Study 1962-Professor's Kids STRESS MANAGEMENT

Social Responsibility-cooperative, contributing, constructive member of a social/work group

Im pulse Control - resist or delay an impulse, drive or temptation to act…ST

Lizard Brain and Road Rage

Problem Solving- Identify/define problems, generate and implement solutions Reality Testing--How close our world is to the one that really exists. Flexibility--Increasingly becoming more important as pace of change continuoulsy speeds up. Adaptability

Reality Testing- assess the connection between what is experienced and what really exists

Flexibility- adjust emotions, thoughts/behaviors to changing situations

Happiness- satisfied with life, enjoys oneself and others, has fun Optimism- As Henry Ford once said "Whether you think you can or you think you can't, your're right. Ability to Play--Have fun--let loose--as a society we are wound to tight--becoming an issue GENERAL MOOD

Optimism- see the brighter side, positive attitude, even in face of adversity

Aubrey Daniels Institute

Relationship between EI and discretionary effort…emotional connection Interviewing for EI

Personal Benefits of Enhanced EI More satisfying relationships with family and friends Better able to deal with life demands More successful at meeting goals Feel better Studies that have been done have linked higher EQ Scores to higher satisfaction in marital relationships. Personal Benefits of Enhanced EI

Like the tip of a great iceberg, the true significance of our emotional intelligence is only now being uncovered Stephen R. Covey

Principles for Increasing EI Repetition over an extended period Interaction with others Accurate and honest feedback It is not technically difficult to increase our EI but that does not mean it is easy. It takes dedication, repetition and Principles for Increasing EI