Exception Based Video Analytics Panda Restaurant Group Executive Director Loss Prevention Lyle Forcum Automated Analytics

Exception Based Reporting Software Identifies Abnormalities at your Point of Sales Easy drill down process Single click CCTV review of occurrence GM completes follow-up action as needed Panda Express

Training material and workshop was developed, with intro and closing messages from our company owners and COO Every student had a hands on section of training to view their own stores data and experience the tool first hand Area Managers received their own version of training to help them utilize the area wide trends portion of this tool Managers were tested with questions regarding their own stores findings to ensure all users are proficient in using this tool within their own stores. GMs are accountable for completing necessary follow-up for exceptions occurring in their store, viewable by Area Managers and AP Team Software Release

Results Direct Benefits AP Team has been pinpointing and investigating Suspicious Activities more effectively since using this POS Exception software as one of our main KPIs. 2012: 8% of audits led to significant findings 2013: 18% of audits led to significant findings AP team has found theft findings in over 50% of the Regions visited since software rollout. Indirect Benefits There are significant decreases in all Cash Exceptions area Cash Pull Compliance - Drawer Amount > $ has decreased by 16% Less Cash in Drawer = Lower robbery risk and lower robbery take Voids and Deletes have significantly decreased since DelaGet rollout Employee Meal violations have decreased 60%

Next Steps Integration with other service vendors and current reporting to monitor areas such as: Drive-Thru, Inventory, Access Controls Looking Ahead

CCTV System Alarm Integration Off-site command center Crime level/Camera Packages Expandability/Voicedown Standard Camera Views 30+ Days retention Current CCTV System

Entrances/Exits: Cash Handling Areas Cash Handling Areas: Drive-Thru: Front, Side, Service Doors ORIGINAL VIEWS Door Frame Cam POS, DT POS, POS STM TBL Fish Eye DT Eye Level Cam Front, Side, Service Doors Confirmation Board Cam Varifocal DT Window, Lic. Plate Cam UPDATED VIEWS FUTURE VIEWS Pandas Standard Camera Views

Video Analytics at Panda Founder challenged AP w/ providing 30 minutes of meaningful video a day Automatically analyze video to detect events Record specific events based on criteria Future of Video Analytics at Panda Enrolling others in the importance of CCTV, we will be able to increase bandwidth to T1 lines, increase hard drive space and improve Quality and Clarity of cameras Marketing - Improve guests experience HR and Operations – Time Card Management Risk Management – Safety Monitoring Quality Assurance and Quality Control Facilities – Vendor Monitoring Next Steps: Use of Video Analytics