E-government Working Group E-government in The Netherlands ….. Actual policy / main targets Transfiguring government (2003); Towards the electronic Government (2004) E-government: a mean for better performance Political sense of urgency: 25% reduction of administrative burdens by the end of 2007 65% public services via the Internet by 2007 Single sign on: citizens + companies provide data only once Most important building blocks/ implementation strategy (7 domains) Electronic access to the government Electronic authentication Uniform numbers for companies and citizens Key registers Electronic personal identification (chipcards) Electronic information exchange Fast connections between government organizations 28/29 October E-government Working Group

E-government Working Group E-government in The Netherlands Main achievements Governmental organizations have their own website Legislation systematically electronic available Bulk of government products and services systematically made available Most beneficial e-government service / main benefits Electronic Tax filing (lower administrative burdens for citizen, less failures, customer satisfaction, more efficiency, reduced process time) Housing Benefits (reduced process time, more transparency, automatic continuation of benefit) Dutch car registration (financial savings, one-stop procedure for customers) Main challenges for the future More focus on transformation (innovation) Necessity to reform back-offices Connecting generic instruments to sector developments (e.a. authentication) Interoperability + open standards One-off-data provision 28/29 October E-government Working Group