Surviving the First Year State Long-Term Care Ombudsman

Slides:

Advertisements

Similar presentations

Sustaining and Improving Consumer Assistance Cheryl Fish-Parcham Families USA, November 11, 2010.

Advertisements

NEW MEDICAID HOME AND COMMUNITY- BASED SERVICES RULES SLTCO Dialogue Please call and use access code to join The audio portion of.

The Long-Term Care Ombudsman Program History and Responsibilities under the Older Americans Act and California Law Sara S. Hunt, Consultant Adapted from.

Older Americans Act Reauthorization 2011 Julie Jarvis Director, Program Development and Planning Karen Webb Manager of Older Americans Act Programs June.

HISTORY, ROLE AND RESPONSIBILITIES THE LONG-TERM CARE OMBUDSMAN PROGRAM:

Ombudsman Activities Webinar March 7, PURPOSE of TRAINING Improve consistency in NORS reporting Provide clarifying information on Ombudsman Activities.

ADVANCE CARE PLANNING FOR RESIDENTS Role and Responsibilities of Long-Term Care Ombudsmen Charles Sabatino Director, American Bar Association Commission.

INNOVATIVE PRACTICES: Incorporating Person-Centered Care in Ombudsman Training, Complaint Investigation and Advocacy WEBINAR OCTOBER 24, 2012.

Welcome!! There will be silence until the webinar begins. You will be in “listen only” mode until you enter your audio pin. Please keep your line muted.

PEER SUPPORT FOR SUBSTANCE USE DISORDERS: THE FUTURE IN KENTUCKY Carol McDaid Capitol Decisions, Inc. October 8,

OMBUDS-WHO? Office of Ombudsman for Long-Term Care.

Advancing Excellence PERSON CENTERED CARE GOAL a webinar for LONG-TERM CARE OMBUDSMEN LORI SMETANKA Director, National LTC Ombudsman Resource Center March.

SBHC Advocacy Basics. 2 What is advocacy? ad·vo·ca·cy Pronunciation: 'ad-v&-k&-sE Function: noun The act of pleading or arguing in favor of something,

Developing Regional Partnerships and Collaborations Katie Rushlo (Central RYP) Domonica Jeffres (Hudson River RYP) Desiree Moore (NYC RYP) NYS Success.

THE LONG-TERM CARE OMBUDSMAN PROGRAM (LTCOP) Overview of the History, Role, and Responsibilities.

Federal Updates Presented by Becky A. Kurtz Director, Office of LTC Ombudsman Programs NALLTCO Member Meeting – November 16, 2014.

Melanie McNeil, Esq. State Long-Term Care Ombudsman Office of the State Long-Term Care Ombudsman

THE ROLE AND UNIQUE CHARACTERISTICS OF THE LONG-TERM CARE OMBUDSMAN PROGRAM JUNE 27, 2012.

JANUARY 21, 2014 Ethics and the LTCO Program NSLTCO Orientation Please call and use access code to join the audio portion of today’s.

MARCH 14, 2013 Systems Advocacy 101 New SLTCO Orientation Please call and use access code to join the audio portion of today’s webinar.

The Aging Network & Mobility Management in Wisconsin.

HOW NORC SUPPORTS YOUR WORK New State LTCO Orientation August 25, 2015.

Government Agency? Federally Funded? State General Funds? Answer: A non-profit advocacy center.

Lori Smetanka, JD Director, National LTC Ombudsman Resource Center

The Wave of the Future for the Long-Term Care Ombudsman Program

Building Relationships with Your Program Representatives: Communication, Support and Leadership August 26, 2016.

LTC Ombudsman Program Empowers residents Addresses complaints

Who’s Who and When to Call

10 Tips for Creating an Elder Justice Center  The “Do”s & “Don’t”s 

Online Access to Justice in Florida Public Libraries Webinar Series

Long-Term Care Ombudsman Program Collaborations with Legal Services Developers and Title IIIB Legal Services.

Volunteer Management:

Government Agency? Federally Funded? State General Funds? Answer: A non-profit advocacy center.

Training Module for August (updated )

Amity Overall-Laib Director, NORC

Carol Regan Senior Advisor, Voices for Better Health SNP Alliance

U.S. Department of Health and Human Services, Administration on Aging, Washington DC PHONE | FAX |

Ombudsman Program Specialist, ACL/AoA

Why Are Volunteers Leaving The Program?

Long-Term Care Ombudsman Program Evaluation Activities

Ombudsman Program Specialist, ACL/AoA

Emergency Preparedness and Long Term Care

The Who, What, Where, Why, and How of the Long-Term Care Ombudsman Program This presentation provides a general overview of the Long-Term Care Ombudsman.

Ombudsman Program Specialist, ACL/AoA

Louise Ryan, MPA Ombudsman Program Specialist, ACL/AoA May 3, 2017

In Your Role as a State Long-Term Care Ombudsman

Investing in Children Programme

Stuck in the Hospital “Let Me Return Home”

Emergency Preparedness and Long Term Care

Advocates for residents’ rights

Yes, Your Reports Matter to Us!!

Education & Outreach in PASA Sanctuaries

Amity Overall-Laib Director, NORC

Fiscal Director’s Refresher Training

Office Of Ombudsman for Long-Term Care

Driving Change in Transition Practices

Volunteer Management:

Fostering Connections to Success and Increasing Adoptions Act: New Opportunities for Federal Funding for Child Welfare Key Questions and Considerations.

Helping Families Become Positive Partners

2018 Consumer Voice Conference, Alexandria, VA

Ombudsman Partnerships with Legal Services: Enhancing Advocacy

THE LONG-TERM CARE OMBUDSMAN PROGRAM:

USING SYSTEMS ADVOCACY TO IMPROVE THE OMBUDSMAN PROGRAM

Global Grants Breakout

AADD 2018 Year in Focus.

Ombudsman Program Activities May 29, 2019

Maryland MOLST Program

OFFICE OF THE STATE LONG-TERM CARE OMBUDSMAN PROGRAM

Advocacy 101: Become an Advocate for Kids

Presentation transcript:

Surviving the First Year State Long-Term Care Ombudsman Sherry Culp Kentucky State Long-Term Care Ombudsman New SLTCOs 2017

Where do you start? 1. Visit residents with your LTCO representatives and volunteers What do residents want? Meet families Listen to LTCOs and ask “Tell me what you are thinking…” 2. Get to Know Your Peers Talk with your mentor and visit if you can NASOP- National Association of State Long Term Care Ombudsman Programs 3. NORC-National Long Term Care Ombudsman Resource Center Amity Overall-Laib Carol Scott 4. National Consumer Voice Lori Smetanka Robyn Grant 5. ACL-Administration of Community Living Louise Ryan Regional ACL staff NORC website SLCTO login, New SLTCO Get to know basics Online Training Curriculum-used to develop own PowerPoint- good way to learn Understanding and Assessing your program-mini tool NORS Training Materials!!!! Review with staff NORS Next

Determine your resources National Ombudsman Resource Center (NORC) Federal Law – Older Americans Act Federal Regulations – LTCO State Law State Regulations Program Policies and Procedures Training Materials Host agency policies and procedures Budget Structure Older American’s Act State Plan Justice in Aging- Eric Carlson Agencies to refer to when calls having nothing to do with LTC come your way NORC website SLCTO login, New SLTCO Get to know basics Online Training Curriculum-used to develop own PowerPoint- good way to learn Understanding and Assessing your program-mini tool NORS Training Materials!!!! Review with staff NORS Next

Relationship Building Your boss Staff Ombudsman Representatives Volunteers Policy Makers and Influencers Advocacy partners- AARP, Citizen Advocacy Groups Lawmakers Media Other key agencies Regulators Legal Services Protection & Advocacy agency US Attorney General State Attorney General Medicaid

Determine your needs What do you need that you don’t have? Are your policies comprehensive? Do you have all the training resources you need? Do you have sufficient budget for the program? If no, how do you advocate for more? If yes, are you using it to the best advantage? What would you like to have that you don’t have? Volunteer coordinator, funding for conferences…

Opportunities Collaboration opportunities Advocacy opportunities Funding opportunities Services opportunities

Sherry Culp State Long-Term Care Ombudsman 3138 Custer Drive, Suite 110 Lexington, KY 40517 859-277-9215 sherryculp@Ombuddy.org www.ombuddy.org