PM 512 The Customer In The Project Process April 25,1998 City University

Operating Paradigm Customers And Quality Jerry Hines Text: 1st Four Chapters, Pages 1 to 107 Case Study Final Case Preparation City University

Class Schedule May 2nd May 9th Text: 2nd Four Chapters, Pages 108 to 225 Case Study Final Case Preparation May 9th Final Examination Major Case Exercise City University

The Step Two City University

Project Delivery System Project Delivery Overview Roles & Responsibilities Building Client Relationships Chartering, Building & Sustaining Project Team City University

Project Delivery Overview How The Project Delivery System Was Developed Introduction Project Delivery System & Process - p. 9-12 Benefits Definition Project Delivery System Components - p. 17 Implementing & Linking Process Implementation Model - p. 18 City University

Project Manager Roles & Responsibilities Two Primary Roles Leader & Manager Leadership & Management Cycles - p. 24 Six Responsibilities Client Focus - p. 27 Creating Project Vision - p. 30 Building & Maintaining Project Team Finding & Keeping - p. 36 Project Planning ? - p. 38 Resource Management Ensuring Quality Career Development Summary - p. 48 City University

Building Client Relationships Structures & Types - p. 56 Casual Professional Personal (?) Organizational Understanding The Client Social Types (?) - p. 59 Client Service Communication System Here it is again! Conflict Resolution - p. 70 City University

Chartering & Building The Team Selecting & Recruiting The Team The Stages of Team Development Forming Storming Norming Performing & Excelling Stages - Chartering, Building, Sustaining Team Iceberg - p. 104-105 The Virtual Team ? - p. 90 Core Values - Honesty, Integrity & Trust - p. 91 Empowerment ? - p. 84 City University

Case Work Case Selection Position The Blue Spider Project Greyson Corporation Position Blue Spider - Objective: Mediation Gary Anderson & Ombudsman Henry Gable & HR Rep’s Greyson - Objective: Labor Problem Resolution Greyson Management Greyson Employees Representative DoD Observer City University

Optional Assignment For May 2nd Extra Credit - 300 Words (max.) Most Valuable Idea Learned To-date In PMP & How I Have Already Used it City University