Building a Physician Revenue Cycle Team for the Future HFMA Conference 16 Feb, 2018 Of cancers affecting both men and women, colorectal cancer (cancer of the colon and rectum) is the second leading cancer killer in the United States. In the United States in 2007* 142,672 people were diagnosed with colorectal cancer 53,219 people died from it. Good Samaritan Hospital is doing our part to help prevent colorectal cancer by building partnerships, encouraging screenings and supporting community education (*Latest year for which statistics are available. Source: USCS. Retrieved December 28, 2010 from http://www.cdc.gov/cancer/colorectal/index.htm) Christopher Mattingly Director, Physician Revenue Cycle Premier Health

Premier Physician Network Overview The largest comprehensive health system in Southwest Ohio Dedicated to improving the health of the communities we serve In 2014, Premier Health invested $150.6 million for free care and other unpaid services to low-income families

Topics Characteristics of a Successful Team Building that Team in Today’s Environment Balancing Between Current Demands and Future Needs

Who Do You Want to Be? Knowledge vs. Charisma? Technical Skills vs. Flexibility? Experience vs. Exuberance? Heads-down Focus vs. Wide-Eyed Observation

Challenges Competition for resources Other health systems Payors Other teleservice centers Unique skills - Can’t find experienced resources on every street corner Flat population, numerous employers in SW Ohio support other markets (e.g., Anthem, Mercy Health)

Today vs. Tomorrow Moving from Fee for Service to Value Based Payment models changes the role of Revenue Cycle

Team Characteristics Flexibility Not afraid to ask Not afraid to help Not afraid to learn Change-tolerant? Change EAGER

Keys to Building This Team: Career Ladders Options Educational opportunities Specialization on a daily basis. Flexibility to grow in new directions in the longer-term Visible, intentional, and sincere engagement Desirable environment These all help with both recruiting and retention

Building that Team Today Stratify Work “Care and Feeding” of top performers Identify and nurture B+ team members Leverage vendor partners Visibility and Celebration Opportunities to drive change Help those who don’t fit find other things to do

Keys to Keeping the Team Engaged Establish and communicate the vision Don’t look too far down the road Make sure milestones are achievable Involve those who’d like to be involved Leverage enthusiasm Push your top performers out of their comfort zone Make sure the infrastructure is there to support you Leadership IT HR

Balancing Today’s Demands with Tomorrow’s Needs When your team is change-ready, you’re already there.