Tenant Satisfaction Survey

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Presentation transcript:

Tenant Satisfaction Survey Wednesday, December 20, 2017

470 Total Responses Complete Responses: 441

Q1: Overall, how satisfied or dissatisfied are you with the services provided by CentaCare Evolve Housing? Answered: 470 Skipped: 0

Q1: Overall, how satisfied or dissatisfied are you with the services provided by CentaCare Evolve Housing? Answered: 470 Skipped: 0

Q2: How satisfied or dissatisfied are you that your rights as a tenant are upheld by CentaCare Evolve Housing? Answered: 470 Skipped: 0

Q2: How satisfied or dissatisfied are you that your rights as a tenant are upheld by CentaCare Evolve Housing? Answered: 470 Skipped: 0

Q3: Overall, how satisfied or dissatisfied are you with the condition of your home? Answered: 470 Skipped: 0

Q3: Overall, how satisfied or dissatisfied are you with the condition of your home? Answered: 470 Skipped: 0

Q4: Overall, how satisfied or dissatisfied are you with the value for money for the rent you pay? Answered: 470 Skipped: 0

Q4: Overall, how satisfied or dissatisfied are you with the value for money for the rent you pay? Answered: 470 Skipped: 0

Q5: Overall, how satisfied or dissatisfied are you with your neighbourhood as a place to live? Answered: 470 Skipped: 0

Q5: Overall, how satisfied or dissatisfied are you with your neighbourhood as a place to live? Answered: 470 Skipped: 0

Q6: Do you know how to appeal a decision made by Centacare Evolve Housing? Answered: 470 Skipped: 0

Q6: Do you know how to appeal a decision made by Centacare Evolve Housing? Answered: 470 Skipped: 0

Q7: Do you know how to provide feedback or make a complaint to CentaCare Evolve Housing? Answered: 470 Skipped: 0

Q7: Do you know how to provide feedback or make a complaint to CentaCare Evolve Housing? Answered: 470 Skipped: 0

Q8: Have you provided feedback or made a complaint to CentaCare Evolve Housing in the last 12 months? Answered: 469 Skipped: 1

Q8: Have you provided feedback or made a complaint to CentaCare Evolve Housing in the last 12 months? Answered: 469 Skipped: 1

Q9: Overall, were you satisfied or dissatisfied with how your feedback or complaint was dealt with? Answered: 100 Skipped: 370

Q9: Overall, were you satisfied or dissatisfied with how your feedback or complaint was dealt with? Answered: 100 Skipped: 370

Q10: Have you had any upgrade work carried out at your property in the past year? (An upgrade is a major replacement of kitchen, bathroom, windows, heat pump, roofing etc.  It is not routine or ordinary maintenance which we'll ask you about shortly). Answered: 469 Skipped: 1

Q10: Have you had any upgrade work carried out at your property in the past year? (An upgrade is a major replacement of kitchen, bathroom, windows, heat pump, roofing etc.  It is not routine or ordinary maintenance which we'll ask you about shortly). Answered: 469 Skipped: 1

Q11: Thinking about your upgrade, were you satisfied or dissatisfied with the following:The support I received from Centacare Evolve Housing before and during the work. Answered: 244 Skipped: 226

Q11: Thinking about your upgrade, were you satisfied or dissatisfied with the following: The support I received from Centacare Evolve Housing before and during the work. Answered: 244 Skipped: 226

Q12: The steps that were undertaken to minimise disruption during the upgrade. Answered: 244 Skipped: 226

Q12: The steps that were undertaken to minimise disruption during the upgrade. Answered: 244 Skipped: 226

Q13: The contractor left my home neat and tidy once the upgrade had been completed Answered: 244 Skipped: 226

Q13: The contractor left my home neat and tidy once the upgrade had been completed Answered: 244 Skipped: 226

Q14: Overall, how satisfied or dissatisfied were you with the quality of the upgrade work? Answered: 244 Skipped: 226

Q14: Overall, how satisfied or dissatisfied were you with the quality of the upgrade work? Answered: 244 Skipped: 226

Q15: Have you reported a repair to Centacare Evolve Housing in the last 12 months? Answered: 469 Skipped: 1

Q15: Have you reported a repair to Centacare Evolve Housing in the last 12 months? Answered: 469 Skipped: 1

Q16: In relation to your last repair, were you satisfied or dissatisfied with the following: My call was answered in a timely manner or my phone message was returned promptly. Answered: 327 Skipped: 143

Q16: In relation to your last repair, were you satisfied or dissatisfied with the following:My call was answered in a timely manner or my phone message was returned promptly. Answered: 327 Skipped: 143

Q17: The staff were helpful and attentive. Answered: 327 Skipped: 143

Q17: The staff were helpful and attentive. Answered: 327 Skipped: 143

Q18: Staff advised me how long it would take to make the repair. Answered: 327 Skipped: 143

Q18: Staff advised me how long it would take to make the repair. Answered: 327 Skipped: 143

Q19: The contractor called me to make an appointment. Answered: 327 Skipped: 143

Q19: The contractor called me to make an appointment. Answered: 327 Skipped: 143

Q20: The contractor was respectful and courteous towards me and my property. Answered: 327 Skipped: 143

Q20: The contractor was respectful and courteous towards me and my property. Answered: 327 Skipped: 143

Q21: The contractor kept dirt and mess to a minimum, and left my property clean and tidy. Answered: 327 Skipped: 143

Q21: The contractor kept dirt and mess to a minimum, and left my property clean and tidy. Answered: 327 Skipped: 143

Q22: If the repair was not completed, I was told why and when it would be dealt with. Answered: 327 Skipped: 143

Q22: If the repair was not completed, I was told why and when it would be dealt with. Answered: 327 Skipped: 143

Q23: Overall, how satisfied are you with the quality of the repair carried out at your home? Answered: 327 Skipped: 143

Q23: Overall, how satisfied are you with the quality of the repair carried out at your home? Answered: 327 Skipped: 143

Q24: In the last three years, would you say your neighbourhood has improved or declined? Answered: 468 Skipped: 2

Q24: In the last three years, would you say your neighbourhood has improved or declined? Answered: 468 Skipped: 2

Q25: Have you made contact with Centacare Evolve Housing in the last 12 months? Answered: 468 Skipped: 2

Q25: Have you made contact with Centacare Evolve Housing in the last 12 months? Answered: 468 Skipped: 2

Q26: When you contacted Centacare Evolve Housing, were you satisfied or dissatisfied with the following?The ability of staff to deal with your query quickly and efficiently. Answered: 408 Skipped: 62

Q26: When you contacted Centacare Evolve Housing, were you satisfied or dissatisfied with the following?The ability of staff to deal with your query quickly and efficiently. Answered: 408 Skipped: 62

Q27: The final outcome of your query. Answered: 408 Skipped: 62

Q27: The final outcome of your query. Answered: 408 Skipped: 62

Q28: How satisfied or dissatisfied are you with the way Centacare Evolve Housing provides information (eg via website, Facebook, newsletters etc)? Answered: 462 Skipped: 8

Q28: How satisfied or dissatisfied are you with the way Centacare Evolve Housing provides information (eg via website, Facebook, newsletters etc)? Answered: 462 Skipped: 8

Q29: Overall, how satisfied or dissatisfied are you with your communications with Centacare Evolve Housing? Answered: 462 Skipped: 8

Q29: Overall, how satisfied or dissatisfied are you with your communications with Centacare Evolve Housing? Answered: 462 Skipped: 8

Q31: Would you like us to contact you to discuss your comments further? Answered: 444 Skipped: 26

Q31: Would you like us to contact you to discuss your comments further? Answered: 444 Skipped: 26