Managing Motor Fleet Safety Programs: Training for the Safety Director Unit 5: Managing Driver Performance NATMI © 2018

Unit 5 Objectives Identify the root cause of a problem by looking at a variety of data from several systems Provide examples of how conflicting departmental aims can negatively impact the company’s overall aim Work within a team to identify strategies to resolve company problems Identify solutions to prevent or reduce hours of service violations Identify strategies to increase driver retention NATMI © 2018

Overall Satisfaction with Truck Driving Job 100% Source: Gallup Organization 80% 53% 60% 35% 40% 4% 5% 3% 20% 0% Very Satisfied Somewhat Neither Satisfied Somewhat Very Satisfied Nor Dissatisfied Dissatisfied Dissatisfied NATMI © 2018

Influence of Factors on Driver Satisfaction Non-Driving Activities and Customer Friendliness Hours of Work and Time with Family 20% 9% Company Support 39% Work Rewards 32% Source: Gallup Organization NATMI © 2018

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