Serving All Branches of Military We have 5 locations thought out the state with two Military Service Centers Serving All Branches of Military

What do we do? The purpose of the Family Assistance Centers (FACs) is to provide support and assistance to Service Members and their Families by offering information about military, federal, state, and local resources. FACs provide a variety of services to all branches of the military, our services include: ID Cards and DEERS Enrollment TRICARE Benefits -Provide information on DEERS Rapids Centers -Provide general information on insurance benefits -Assist with obtaining ID cards -Assist with TRICARE medical and Dental Applications -Assist with finding local participating providers Financial -Assist with Challenging claim denials -Understanding Military pay -Assisting with Financial assistance and loan applications Crisis Intervention and Referral through the American Red Cross and other agencies -Domestic Abuse -Referral to availability of outside grants -Child Abuse/Neglect -Provide referrals for budgeting classes -Danger to self and/or others -Abuse/Neglect of a Vulnerable Adult Community Resources Provide a list of local community resources including but not limited to: Legal -Assist with Child Care Resources and Referral -Assistance with Power of Attorney/Wills -Assist with referral to local financial resources -Information and assistance with Service Member Civil Relief Act -Assist with finding a local FRG group -Assistance with referral for Employer Support to the Guard and Reserve(ESGR) -Assist with finding any community specific services(Food Pantry, car repair, etc.) 1-800-242-4940

FAC Essential Services ID Cards and DEERS Enrollment Information and Referral on… TRICARE Benefits Financial Crisis Intervention Community Resources Legal Emergency Financial Assistance Dedicated to the military family and available 24/7 1-800-242-4940

ID Cards/DEERS Information and Referral Provide information on: ID card eligibility (Must have two forms of ID) How to update and verify DEERS data Locating DEERS RAPIDS centers Assist with establishing DEERS appointments if needed 1-800-242-4940

Tricare Resources Information & Referral Health benefits and programs Medical and dental applications Local participating providers 1-800-242-4940

Crisis Intervention & Referral Five types of Crisis Situations: Domestic Abuse Child Abuse and Neglect Danger to Self Danger to Others Abuse or Neglect of a Vulnerable Adult 1-800-242-4940

Community Resource Information & Referral Supplementary service to geographically dispersed families Local, regional and national community programs. Examples: Child care resources: Education grants and benefits 1-800-242-4940

Community Networking 1-800-242-4940 Network with local individuals, programs organizations, agencies and businesses. Finding the resources for military families with community forces and/or Inter Service Family Assistance Committee (ISFAC) groups. 1-800-242-4940

Legal Resources & Referral Power of Attorney Information on Employer Support of the Guard and Reserve (ESGR) Wills 1-800-242-4940

Financial Resources & Referral Military Pay Loans and grants Availability of outside grants Financial Counseling Emergency Financial Assistance 1-800-242-4940

Additional Services For Families of Deployed Service Members Distribution of information as directed by the Unit Commander, Family Readiness Support Assistance (FRSA), or leadership within the Family Program Office. Monthly wellness calls to primary points of contacts. 1-800-242-4940

Who do we contact? Each Service Member fills out a Family Data Questionnaire. This form allows the Service Member to identify individual(s) who would like to receive information. The Service Member is the only one who can add a family member. If you or someone you know would like to be added to the contact list, please contact your Service Member and ask them to make the request. The names and information we obtain is confidential and will not be shared without the approval of the Service Member. 1-800-242-4940

Ways we contact Family Assistance Centers (FACs) incorporate different types of communication styles to reach family members with information and resources pertaining to military, federal, state, and local resources. Telephone Email Mail In person Blackboard Blackboard is an automated phone system used to distribute critical information in the course of events of a Unit deployment and notification of significant events concerning the Unit or Family Readiness Group (FRG) that cannot be accomplished through e-mail due to time constraints. 1-800-242-4940

Wellness Calls A FAC Specialist will contact the Service Member’s primary point of contact every 30 days. The purpose of these calls and e-mails is…. See if there are any needs or resources we can assist with Share information from the Unit Commander or FRG group Answer any questions Ensure the contact information provided by the Service Member is still accurate. As FACS we are required to make contact with the Primary Contact every month. If we call you or email you please respond back so we can assist you with whatever your needs may be. We don’t want to harass you if you don’t respond to our initial contact but we do have to try more than one way to get a hold of your. The primary goal is to make sure you are doing ok and have the assistance and resources you and your family need during the deployment. Please keep us in mind if you are moving – we would appreciate receiving your updated information! 1-800-242-4940

New Recruits 1-800-242-4940 Introduce ourselves FACs will contact the person identified as the primary contact as soon as they have received the Family Data Questionnaire. Introduce ourselves Send packet of information Let families know of our availability and support 1-800-242-4940

Family Assistance Center Specialists Family Assistance Available 24/7 call 1-800-242-4940 Military Service Center 4200 Miriam Ave Suzanne Richards 701-333-3808 Military Service Center 4200 Miriam Ave Cassandra Sattler 701-333-3807 Military Service Center 3920 31st St N Suite A, Fargo JoAnn Czerwinski 701-451-6090 Armed Reserve Center 3420 2nd St NE, Minot Gary Siewert 701-420-5861 Camp Grafton Training Center 4417 Hwy 20 Bldg. 6400 Bryce Crosby 701-665-7896 Grand Forks Armory 1501 48th St S Michon Kubat 701-792-4568 Family Assistance Center Coordinator: Mark Fischer 701-333-3805 Military Service Center 4200 Miriam Ave, Bismarck

Thank you Family Members for your service! Questions? Service Members and Family Members for your service! Questions? 1-800-242-4940