Tretie oko Servia Monitoring infraštruktúry

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Presentation transcript:

Tretie oko Servia Monitoring infraštruktúry TechDays East 2013, Sliezky dom Juraj Pavol, PosAm, spol. s r.o. 11.04.2013, PosAm Techdays 2013 - Tretie oko Servia, Juraj Pavol

Agenda PosAm Servio „Review“ Monitoring modul – riešenie Zabbix Prínosy riešenia Q & A 11.04.2013, PosAm Techdays 2013 - Tretie oko Servia, Juraj Pavol

PosAm Servio Trouble Ticket Management Service Management Komplexné riešenie pre podporu a automatizáciu kľúčových procesov riadenia služieb (IT + nonIT) Service desk management system plne v súlade s ITIL v3 Web rozhranie Používatelia Zákazníci PosAm Servio Workforce management Trouble Ticket Management (Incident, Problem, Change) Service Management (Service level & Service catalogue) Monitoring Asset & Configuration management Integračné rozhranie (ext.systémy) 11.04.2013, PosAm Techdays 2013 - Tretie oko Servia, Juraj Pavol

Zabbix – predstavenie riešenia 1/2 All-in-one monitoring od A – po Z IT aj nonIT infraštrukúra Proaktívny / Reaktívny monitoring Sledovanie dostupnosti a výkonnosti Podpora SMNP (zbieranie aj zdieľanie), IPMI, JMX Automatizovaný (server/proxy) aj manuálny (agent) Definovateľné trashholdy, triggre, referenčné hodnoty Network discovery Konfigurovateľné notifikácie a eskalácie Škálovateľnosť na voliteľnú úroveň siete Evidencia a manažment história História / Trendy / Eventy Logovanie zmien v definovateľných intervaloch Nainstalujeme monitoring, popis aktívneho, reaktívneho co user robi a co neurobi.... 11.04.2013, PosAm Techdays 2013 - Tretie oko Servia, Juraj Pavol

Zabbix – predstavenie riešenia 2/2 Real-time grafická vizualizácia Konfigurovateľné dashboardy Karta zariadení/zdrojov „Živá“ mapa siete Reporting SLA a ITIL KPI ukazovatele High-level manažérske reporty Reporting ukazať tu / rozbit na slidy napr. reporty .... 11.04.2013, PosAm Techdays 2013 - Tretie oko Servia, Juraj Pavol

Priklad customizovane Zabbix dashboardu 11.04.2013, PosAm Techdays 2013 - Tretie oko Servia, Juraj Pavol

Historia eventov 11.04.2013, PosAm Techdays 2013 - Tretie oko Servia, Juraj Pavol

Mapa siete 11.04.2013, PosAm Techdays 2013 - Tretie oko Servia, Juraj Pavol

Zabbix – predstavenie riešenia 2/2 Real-time grafická vizualizácia Konfigurovateľné dashboardy Karta zariadení/zdrojov „Živá“ mapa siete Reporting SLA a ITIL KPI ukazovatele High-level manažérske reporty Programovateľné API (web interface) Hotové integračné rozhranie na PosAm Servio Open – source riešenie Reporting ukazať tu / rozbit na slidy napr. reporty .... 11.04.2013, PosAm Techdays 2013 - Tretie oko Servia, Juraj Pavol

Zabbix & PosAm Servio PosAm Servio Zabbix Ticket Dispečing / Riešitelia Remote / On-site Fix SLA Capacity planning Analýzy & Reporting 11.04.2013, PosAm Techdays 2013 - Tretie oko Servia, Juraj Pavol

Ponuka PosAm Analýza prostredia, posúdenie potrieb monitoringu Návrh riešenia monitoringu Implementácia a konfigurácia Zabbix Integrácia na Servio (service desk riešenie) Konzultačný a metodický support 11.04.2013, PosAm Techdays 2013 - Tretie oko Servia, Juraj Pavol

Otázky... Ďakujem za pozornosť vs juraj.pavol@posam.sk 0910/939 434 11.04.2013, PosAm Techdays 2013 - Tretie oko Servia, Juraj Pavol