Epserver support - During and after migration - Updated: September 2016, Catharina Brodka EPiserver support.

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Presentation transcript:

Epserver support - During and after migration - Updated: September 2016, Catharina Brodka EPiserver support

Epserver support - During and after migration - Updated: September 2016, Catharina Brodka One point of contact One point of contact during the migration process: 1st level CMS support Master site adaptation + local content creation Follow-up meetings during migration Ongoing content reviews Go live preparations Improving SEO redirects CMS development priorities All other support , that is now Episerver runs a usual via Zendeks

Style guide Style (colour, fonts, logo) Epserver support - During and after migration - Updated: September 2016, Catharina Brodka Style guide Style (colour, fonts, logo) Content (writing content, image cropping) Do’s and Don’t’s (on buliding pages that works) Block overview

Help Center Your ressource center Episerver General guides Epserver support - During and after migration - Updated: September 2016, Catharina Brodka Help Center Your ressource center Episerver General guides Block guides Image guides Content guide External integration Community Sharing knowledge Staying updated Get the latest news Make sure you sign up for Annoncens and Episerver Access: https://rockwool-group.zendesk.com/hc/en-gb

Epserver support - During and after migration - Updated: September 2016, Catharina Brodka After the migration your one point of entry will release you All support and request will go via Zendesk Please use the following in the body of your Zendesk requests Tag with p epi for the CMS part Tag with p commerce for the commerce part Make sure you write the tags exacrtly as stated above. Feature requests: Please add them to the community Episerver feature requests. This way others can see what has already been registered and can add comments.