Implementation and Maintenance E-Business Implementation and Maintenance Dr. Lana Sularto

Implementation and Maintenance Learning objectives Produce a plan to minimize the risks involved with the launch phase of an e-business application Define a process for the effective maintenance of an e-business system Produce a simple web page with links to other pages Create a plan to measure the effectiveness of an e-business application.

Implementation and Maintenance Issues for managers What actions can we take to minimize the risks of implementation? How do we achieve transition from previous systems to a new e-business system? What techniques are available to measure the success of our implementation?

Implementation and Maintenance Introduction

Implementation : The creation of a system based on analysis and design documentation.

Implementation Activities : The creation of the system modules by coding and scripting Module integration Testing and changeover to the live system

Dynamic e-business application : Maintenance Phase : Commences after system is live Dynamic e-business application : The application is continuously updated in response to competitive forces.

Maintenance Activities : Measurement of an information system’s effectiveness and Updating to correct errors or Introduce new features necessary to improve its value to the organization.

System implementation issues Acquisition techniques Site implementation tools Content management and updating System changeover Localization Evaluation and monitoring.

Implementation and Maintenance Alternatives for acquiring e-business systems

Acquisition Method Defines whether the system is purchased outright or developed from scratch.

Systems acquisition options Bespoke development. Off-the-shelf (packaged). Hosted Solution . Tailored off-the shelf development.

Implementation and Maintenance Development of web-based content and services

Development of web-based content and services Static web content Dynamic web content HTML (hypertext markup language), aspects of HTML development : 1. Standards compliance. 2. Cross-browser support 3. Use of stylesheets for different platforms. 4. Accessibility support 5. SEO support.

Software and services for web-site development and testing : Basic text and graphic editors Specialized HTML editors Web application frameworks and application servers Content management systems Selecting e-commerce servers

Implementation and Maintenance Testing

Testing Has 2 main objectives: To check for non conformance with the business and user requirements To identify bugs or errors

Implementation and Maintenance Changeover

Changeover : The term used to describe moving from the old to the new information system

Implementation and Maintenance Content management and maintenance

Publish(to test environment) Test Publish( to live environment) Maintenance process for routine content changes : Write Review Correct Publish(to test environment) Test Publish( to live environment)

Measuring and Improving Performance of e-business Systems : Create performance management system Define the performance metrics framework Tools and techniques for collecting metrics and summarizing results

Tools and techniques for collecting metrics : Site visitor activity data Hit Log file analyser Page impression Unique visitors

Selecting a web analytics tool The types of data that need to be integrated within the performance management system: Operational Data Tactical Data Strategic Data Web Analytics tool should integrate various data sources.

Referensi : Chaffey, D. (2011). E-Business and E-Commerce Management : Strategy, Implementation, and Practice (5th). Pearson Education