MEDICAL GROUP Patient Experience

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Presentation transcript:

MEDICAL GROUP Patient Experience

Performance: 2012 - present

CHI Hot Springs Clinics Data unavailable for Lit

Recent Performance Summary View

Practice Manager Scorecard FOCUS

How we focus? Rounding in the clinics Jennifer Thompson & Shirley Green – MOB Family Practice – Hot Springs Rounding in the clinics Dashboards/Survey Results: Transparency with providers and staff Encouraging providers to sit with patients Tip Sheet for providers “Ask Me 3” for patients Team nursing approach

Patient Prompting

Provider Tip Sheet

Inpatient Improvement in “Doc Communication”

QUESTIONS?