Five Years of What Works: Successes and challenges in developing a whole-institutional transition support programme Nicki Schiessel Harvey Wil Vincent

Before What Works

Level Up >> Level Out We moved from supporting 6 courses… … And 200 students To over 1500 students… … Over 3 degree levels… And over 45 courses!

Unintended Consequences Staff disengagement Less ‘Personal’ to students Less ‘ownership’ of students Less B/Env Student Engagement Non-linier financial needs

However! Same messages to all students More strategic decision making More engagement overall Faculty - Student communities Embedding best practice

Level Up & Level In? Kandiko, C. B. & Mawer, M. (2013). Student Expectations and Perceptions of Higher Education. London: King’s Learning Institute

Lessons Learned One model doesn’t fit all! Even centralised, still needs to be personal Students relate best to direct peers Programme staff need to be stakeholders Academic vs social balancing

Next Steps