E-government Working Group E-government in HUNGARY Actual policy / main targets Improving the quality of public (government) services Broadband network for every municipality by 2005 Increase the number of home pages (presently 1200 home pages of 3200 municipalities) Developing a more efficient and cost-saving public administration Strengthening the democratic participation of citizens and increasing the transparency of the state Most important building blocks/ implementation strategy Content and services (E-Services Development Programme) Regulations and procedures (E-Regulations Programme) Culture and individual knowledge (E-Culture Development Programme) ICT infrastructure (Infrastructure Programme) Institutional structure and co-operation (E-Efficiency Programme) EU-Hungary relations (EU Integration Programme) Main achievements Information society and e-government are important elements of the Government’s Program, central strategic plans and action plans are accepted Some municipalities have high level e-government solutions, which can be disseminated Online access to EU databases and networks 13/14 September E-government Working Group

E-government Working Group E-government in HUNGARY Most beneficial e-government service / main benefits improved efficiency of the communication within the government system (HGBS) efficient communication between government institutions and the EU (IDA, HGBS-TESTA, HSecNet) introduction of ‘one-stop-shop’ online solutions (electronic customer service system in the district centres) an e-conform regulatory environment (Law on the public administration processes, Gov. Decree on XR) Main challenges for the future increase Internet penetration and digital literacy create optimal legal framework of e-government reorganise public administration processes interoperability of back office systems (national interoperabilty framework) inflexibility of Government institutions to co-operate (common business processes) resistance of Government institutions to central e-government guidelines lack of sufficient funding/resources (open source solutions, competence centre) evaluation and monitoring PR of the success in e-government development for citizens and businesses 13/14 September E-government Working Group