Enhancing the Customer Experience Not just for campus guests but

Results Driven by Values Creating Values, believe in the values to create buy in from the employees/company – if you believe you will achieve! Results of the Value/Buy In

Looking Beyond Campus Starbucks – Retail Industry Walt Disney World – Hospitality/Tourism Industry Zappos! – Online Retail Industry Looking outside the HE realm 3 different companies in 3 different industries

Disney World Happiest place on Earth Keep the park clean Create happiness Do your job

Zappos! Walk a mile in our shoes Delivery WOW Create fun (and a little weirdness) Embrace and drive change Be adventurous, creative and open minded Pursue growth and learning Build relationships Do more with less Be passionate and determined Be humble

Starbucks More than a cup of Joe Be welcoming Be genuine Be considerate Be knowledgeable Be involved

Defining Internal & External Customers Are You My Customer? Defining Internal & External Customers Who are your customers? What do your customers need from you? Think like your customer: all in different stages of the admissions process/viewpoint. Let your values drive the interaction (conversation/e-mail/note)

Questions Cle Mangram – Sr. Assistant Director Megan Rolofson – Assistant Director Kayla Tupper – Assistant Director University of Nebraska – Lincoln