University of Northern IA Presentation prepared by: Marilyn Shaw University of Northern IA This multimedia product and its contents are protected under copyright law. The following are prohibited by law: Any public performance or display, including transmission of any image over a network; Preparation of any derivative work, including extraction, in whole or in part, of any images; Any rental, lease, or lending of the program. Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Chapter 6 Connecting Listening and Thinking in the Communication Process Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

This Chapter Will Help You: Describe how listening helps you make connections with others in all aspects of your life. Explain the complex nature of the listening process. Differentiate among three functions of listening behavior. Select specific attitudes and behaviors to help you overcome the barriers to listening. Identify instances in which you must be a critical listener. Understand how to become a competent communicator. Use technology to take better notes and organize your work. Identify the similarities and differences in listening behavior in different cultures. Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

The Task of Listening Listening Hearing Cognitive activity is defined as the active process of receiving , constructing meaning from, and responding to spoken or nonverbal messages. Hearing The passive physiological process in which sound is received by the ear. Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

The Importance of Effective Listening View Technology’s Impact: http://youtu.be/YmwwrGV_aiE Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Stages Effective Listening My granddaughters Responding Remembering Hearing Understanding Remembering Thinking Interpreting Evaluating Responding Stages My granddaughters Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Stages of Listening The Hearing Stage The Understanding Stage Physiological process The Understanding Stage Comprehension The Remembering Stage Recalling Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Stages (Continued) The Thinking Stage Listening as a Cognitive Construct Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Whole Brain Model Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Our Four Different Selves Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

The Interpreting Stage Understanding the meaning and letting the speaker know that you understand. The Evaluating Stage Analyzes the evidence, sorts fact from opinion, determines the intent of the speaker, judges the accuracy of statements and conclusions. The Responding Stage: Sending Feedback Storing memory Picture sent to me by a former student teaching now in Japan. Has given me permission to use it in any way I see fit Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

The Functions of Listening Listening to Obtain Information Listening to Evaluate Listening with Empathy Listening for Enjoyment Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Discussion: What Does Ralph Nichols Mean by This Statement? “It seems that we shall eventually come to believe that the responsibility for effective oral communication must be equally shared by speakers and listeners. When this transpires, we shall have taken a long stride toward greater economy in learning, accelerated personal growth, and significantly deepened human understanding.” -Ralph Nichols Photo from chapter 6 page 141 © Steve Skjold/Alamy Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Barriers to Effective Listening Considering the Topic or Speaker Uninteresting Criticizing the Speaker Instead of the Message Concentrating on Details, Not Main Ideas Avoiding Difficult Listening Situations Tolerating or Failing to Adjust to Distractions Faking Attention Bias and Prejudice Preferred Thinking Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved

Critical Listening and Critical Thinking Accuracy of the message Critical Thinking Ability to analyze and assess information Assessing the Speaker’s Motivation Judging the Accuracy of the Speaker’s Conclusions Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Improving Listening Competence Recognize the importance of listening effectively. Think of listening as an active process. A willingness to work and a desire to improve are essential to increase listening effectiveness. Behave like a good listener. Take good notes. Ask questions to clarify information. Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Listening and Technology Can be used as a tool if used effectively Taking notes Computer-enhanced presentations Avoid overdependence on media Digital literacy Set of attitudes, understanding, and skills needed to handle and communicate information and knowledge effectively, in a variety of media and formats Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Intercultural Listening Value different cultures place on listening. Chinese symbol on left means to listen. Symbols for eyes, ears, and heart—people must listen with their entire beings: their eyes, their ears, and their hearts, with undivided attention. Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Chapter 6 Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.