Ryder System Inc. Sean O’Bryan Hyatt Lodge – Chicago, IL 10/18/2016

AGENDA COMPANY OVERVIEW RYDER CASE STUDY QUESTIONS & ANSWERS

RYDER SYSTEM INC.

RYDER BUSINESS SEGMENTS

RYDER CASE STUDY

OPERATIONAL LANDSCAPE 700+ Maint. Shops 500+ Driver Domiciles 6,600 CDL Drivers 5,000 Reg. Techs 500+ Transfer Drivers 600+ Lease & OO’s 300K Border Crossings Streamlining Compliance Activities Critical to Success

“TRANSACTIONAL BALANCE” Manual Process Paper Paper Errors Email Email Retention Fax Fax Duplication Dispatch Verification Missing Files 3,300 mail packages 6,000 fax impressions 17,000 pending updates 240 Iron Mountain Storage Boxes 3,500 DQ Files Audited 5,000 Employer Verifications 1,500 DQ File issues annually 49% Accuracy - First Time Compliance 2-3 Week imaging delays 57 System related IT Bugs, Issues fixed 7 day delay on DQ File Status Zero visibility to “dispatched & disqualified”

LOOK FAMILIAR?

Deliver Digital Driver File to Improve Operational Effectiveness VISION Deliver Digital Driver File to Improve Operational Effectiveness This will be achieved by: Freeing location managers to focus on customers, drivers, safety Expediting startup process Improved standardization, compliance and controls Reduced overhead costs i.e. mailing, storage, driver file maint.

1,200 LOCATIONS PERFORMING ALL TASKS OBJECTIVE PAST – FIELD DOES ALL FUTURE - DIGITAL FILE 1,200 LOCATIONS PERFORMING ALL TASKS ACTUAL CYCLE TIME: 90 MIN/ FILE TARGET CYCLE TIME: 5 MIN/ FILE

ROADMAP Q1 2015 Q2 2016 Q2 2017 Mobile Capture Recruiting Interface DPM Product Launch Dispatch Controls Recruiting Interface Mobile Capture Q1 2015 Q2 2016 Q2 2017

DRIVING BACK OFFICE TO FRONT OFFICE TRANSFORMATION RESULTS $25K Indirect Cost Savings on Mailing and Storage Fees 60% Process Cycle Time Reduction (30 min / file) 10,000 Man hours (5 FTE) returned to operations Mobile Capture Solution Remains Critical to Success DRIVING BACK OFFICE TO FRONT OFFICE TRANSFORMATION

KEY TAKEAWAYS ENSURE DRIVERS ARE “CONNECTED” FROM THE START QUALIFIED DRIVER STATUS STILL NEEDS TO BE MANAGED TRY YOUR BEST TO STAY “IN THE BOX” PARTNERSHIP & TRUST

QUESTIONS