Welcome! St Luke’s Magic Valley

Agenda/Topics To Be Covered Welcome Who’s Who Importance of Communication Skill Presentation Do’s & Don’ts Reading your Audience & Adjusting Problem Solving on the Fly Teach Back Developing Proper Power Point Tool Resources Summary

Welcome Nursing Supervisors Amy Savage Robin Schmidt Jeremy Delmore Whitney Miller Maureen Neville Niki Cottom Amber Harrah

Who’s Who

Importance of Communication Skills Key to success in life, work and relationships. Without messages can turn into errors, misunderstandings, frustrations, or even disasters Verbal or written The ability to communicate with employees at every level in the organization is especially important for supervisors who want to improve department operations and the performance and productivity of the employees under their supervision.

Presentation Do’s & Don’ts Repeat important information Start with something shocking Tell a story Use emotional inflections Power of louds and softs Alternate pacing Involve audience Use humor Ignore the audience Use inappropriate content Be to verbose Ineffective visuals Overcrowding text Speaking incoherently Lack of dynamism Avoid eye contact Do’s To help audience remember important info or to get you back on track repeat Inspire bit of interest right off bat with surprising statistics or eye opening facts We take naturally to stories, narratives (easier to listen too), and real-life examples Get angry, excited, animated when it is called for; use emotional vocal inflections One constant tone is boring; soft=trailing off, loud=brings them back Vary the pacing of your presentation, talk fast to recap or background info. and talk slow to hammer important info in Engagement keeps audiences attention, get them up, bring on stage for demo, point at someone to answer a question Even the most serious conversations deserve humorous breaks; laughing/smiling keeps attention firm Don’ts Get so wrapped up in your presentation you forget about the audience; explain everything at beginning so they know what to expect Know why your audience is there, how much they know, and what they want to get out of this presentation; using jargon confuses people, greet them before presentation to get a feel for who they are and then use that in presentation on how you will talk to them Keep it short, concise; limit to a few main points and then stick to the point Poor slide, flashy visuals, being concise & consistent, color scheme, picture (high quality is best)-animation if used sparingly (can cause distractions) Keep it simple, max 3-4 words per bullet point, 3 bullets per slide, 10 slides or less approx. 30 min presentation Don’t rush, audience could miss important info.; take a deep calming breath to slow down if needed; storytelling helps with rushing Don’t freeze in one spot on stage. Own the stage, move around, use gestures and body language Looking at notes, slides, floor, etc—you need to look into eyes of your audience if you have a large group look at their foreheads. Quick glances keeps engagement

Reading your Audience & Adjusting Advantages Signs of engaged audience Signs of lost audience Seeing when you lost and then being able to bring them back Which parts impact and connect with audience (improve) Who’s interested and who’s not Respond to reactions when appropriate Eye contact, facing forward Sitting up straight, alert Smiling, positive facial expression Taking notes Responding nonverbally to what you are saying Laughing at jokes Looking down/away/to others Holding cell, other devices Doodling Talking Slumped Yawning, closed eyes…sleeping Frequent body shifts Turning body away Closing notebook

Problem Solving on the Fly Familiarizing self Technical difficulties Formatting issues Timing Interruptions Show up at least 1-2 hours before to get to know equipment Spend some time analyzing potential issues and come up with a plan B Make sure presentation opens in right format on computer system. Have a backup plan in cause presentation does not work Take extra cables, projector, clicker, batteries, or laptop Put presentation on memory stick or two Have printed copies Email presentation to self Make sure and use pdf format Start and end on-time Don’t fix presentation while giving it Lengthen or shorten presentation as needed Allow for Q&A Remain calm and practice

Developing Proper Power Point Tools Bad Example https://www.youtube.com/watch?v=ATfY8dvbuFg Good Example https://www.youtube.com/watch?v=5utoLhjUuAI

Teach-Back Practice, practice, practice Fortune cookies (scenarios) 10 mins to put together a presentation Present for class Demonstrate what you learned

Resources SumTotal - Log On https://support.office.com/en-us/article/Tips-for-creating-and-delivering-an-effective-presentation-F43156B0-20D2-4C51-8345-0C337CEFB88B http://www.bates.edu/ils/2011/how-do-i/software/powerpoint-presentation-tips/ https://www.youtube.com/watch?v=i68a6M5FFBc https://www.youtube.com/watch?v=z-_Db9qnWqk https://www.youtube.com/watch?v=eLGLtnRopJM

Summary Importance of Communication Skill Presentation Do’s & Don’ts Reading your Audience & Adjusting Problem Solving on the Fly Developing Proper Power Point Tool