The Secret of Great Leaders Leadership at Chick-fil-A November 30, 2017  The FLORIDA PARKING & TRANSPORTATION ASSOCIATION Chick-fil-A SERVE 20 November 2018

Our Time Today: Be inspired by Truett and the Cathy family’s example and embodiment of servant leadership Appreciate the uniqueness and importance of the SERVE practices at Chick-fil-A Understand the SERVE framework and practices Consider the competencies in your leadership journey Chick-fil-A SERVE 20 November 2018

“Truett lived the principle by which he always put himself third in relation to others. First place, he reserved always and forever for God. Second place was always held for others. His family, church, employees, neighbors, and friends, …and Truett was always third.” Chick-fil-A SERVE 20 November 2018

Leadership at Chick-fil-A We develop effective servant leaders who can operate effectively in a high growth, global, diverse environment SERVANT LEADERS MODEL CONSISTENCY To grow together all leaders will follow our leadership development processes LEAD BY EXAMPLE As we lead others we will do so by following our core leadership practices LEAD WITH INTEGRITY As guardians of our culture, leaders will uphold our corporate purpose and values As Support Center staff, we serve Chick-fil-A Franchise Operators. Our aim is to help them become healthier, freer, wiser, more autonomous and more likely themselves to become servants.

Leadership SKILLS CHARACTER Chick-fil-A SERVE 20 November 2018

Five Practices of a Great Leader 3 2 4 1 5 Five Practices of a Great Leader Chick-fil-A SERVE 20 November 2018

See and Shape the Future 3 2 4 1 5 See and Shape the Future Chick-fil-A SERVE 20 November 2018

“ I have a dream that one day my four children will live in a nation where they will not be judged by the color of the skin but by the content of their CHARACTER. ” DR. MARTIN LUTHER KING JR. Chick-fil-A SERVE 20 November 2018

Engage and Develop Others 3 2 4 1 5 Engage and Develop Others Chick-fil-A SERVE 20 November 2018

Head, Heart, and Hands Chick-fil-A SERVE 20 November 2018

The Right People for the Right Job Chick-fil-A SERVE 20 November 2018

Reinvent Continuously 3 2 4 1 5 Reinvent Continuously Chick-fil-A SERVE 20 November 2018

Self Chick-fil-A SERVE 20 November 2018

Self  Systems Chick-fil-A SERVE 20 November 2018

Self  Systems Structure Chick-fil-A SERVE 20 November 2018

Value Results and Relationships 3 2 4 1 5 Value Results and Relationships Chick-fil-A SERVE 20 November 2018

AND RESULTS RELATIONSHIPS Chick-fil-A SERVE 20 November 2018

AND AND Chick-fil-A SERVE 20 November 2018

3 2 4 1 5 Embody the Values Chick-fil-A SERVE 20 November 2018

KNOW your values Chick-fil-A SERVE 20 November 2018

“HERE TO SERVE” “PURPOSE DRIVEN” “BETTER TOGETHER” “PURSUE WHAT’S NEXT”

SHARE your values Chick-fil-A SERVE 20 November 2018

LIVE your values Chick-fil-A SERVE 20 November 2018

Chick-fil-A SERVE 20 November 2018

KNOW SHARE LIVE your values your values your values Chick-fil-A SERVE 20 November 2018

1 S E 2 R 3 V 4 5 E SEE AND SHAPE THE FUTURE ENGAGE AND DEVELOP OTHERS REINVENT CONTINUOUSLY VALUE RESULTS AND RELATIONSHIPS EMBODY THE VALUES Chick-fil-A SERVE 20 November 2018

SERVING LEADER? Am I a Chick-fil-A SERVE 20 November 2018

WE get to choose… I would like to close our time with a story. One evening about 140 years ago, Abraham Lincoln was sitting in the White House on a Sunday afternoon. He was feeling the burden of leadership and the grief from the death of his son, Tad. However, he did what he often did on Sunday evening – he went to church. On this particular occasion he was accompanied by one of his aides. After the service, the aide asked the President what he thought of the message. The president’s response was, “The pastor was well-prepared and articulate.” The aide responded, “But what did you think of the message?” Lincoln responded, “The minister failed.” “Why did he fail?” the aide asked. “He failed because he did not challenge the congregation!” I would not do service to you today if I did not leave you with a challenge. We all get to decide how good a leader we’re going to be. Who decides my vision for the future? I do. Who’s going to decide whether I’ll engage and develop others? Me, right? And you, in your situation.   You decide how you interact with people, how you teach them, how you’ll reinvent yourself. You have to challenge yourself to value both results and relationships, and to compensate for your natural bias. And you have to embody your values. No one else is going to do it for you. But if you do your best, a lot of people will do it with you. WE get to choose… Chick-fil-A SERVE 20 November 2018

Application Challenge Self-assess I need to develop in this area I am doing fine in this area This competency is a real strength of mine Action Plan What am I going to do to develop? How do I stay strong in the other areas? How can I leverage my strength?

Chick-fil-A SERVE 20 November 2018

Corporate Services Mission Enterprise Protection Services Corporate Purpose To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come in contact with Chick-fil-A Corporate Services Mission Create environments and experiences that enrich others Our Purpose Provide Resources and Services that protect our People and Brand for future growth Our Strategy Build Trust with those we Serve Create Secure Environments Provide EPS Brand Expertise Develop Personal Ownership TRUST Our Focus Areas BUILD A HIGH PERFORMING ORGANIZATION CREATE A NEW WORK EXPERIENCE CREATE RAVING FANS OF OUR SERVICES Our Fundamentals Each and every day we will demonstrate these fundamentals with our services RESPOND QUICKLY AND ACCURATELY COMMUNICATE PROACTIVELY ANTICIPATE AND PERSONALIZE PURSUE NEW IDEAS AND OPPORTUNITIES cbd 11/20/2018

QUESTIONS?

THANK YOU!!