Welcome to the 2nd Meeting eGOV WG Lisbon  Portugal

Agenda – 3 December 10.00-10.15 Opening and introduction 10.15-11.00 EUPAN Mid-Term Programme 2008/2009 Learning Team Proposal (NL) 11.00-11.30 Coffee break 11.30-12.00 HR WG & IPSG 12.00-12.30 Outlook of Slovenia's EU Presidency Priorities 12.30 -14.00 Lunch Inclusive Government 14.30-15.15 National System of Support for Immigrants - An integrated vision (PT) 15.15-16.00 Blueprint for publicly funded contact centres (UK) 16.00-16.30 Coffee break 16.30- 17.00 Recent e-services of Slovenia 20.00 Dinner – Restaurant Sabor a Brasil Thank you all for being here, for the last meeting in Portugal. First of all I need to apologize for this last hour change about the place. This 6 month were a little bit hard for all of us. We’ve tried to find a a new way of being for this group. It’s not easy. The lack of participation is synonymous of lack of interest and is much more difficult to work like that. Nevertheless we think its worth. We have the most important issue to share and develop during the next two years, the citizen centric services. Our day will begin with the brief presentation of MTP. The meeting where it will be approved take place next 10 and 11 December. John Koostra will present us a proposal for a learning team. I think that is the first concrete proposal of the entire network. As usual our colleagues from the HRWG and IPSG will inform us about their work. The morning will end it with the presentation of Slovenia's Presidency priorities. The lunch will take place here in the hotel. The afternoon will be dedicated to the presentations of some best practices in the area of inclusive government. The first one is about the Portuguese support system for immigrants, a very successful initiative that had been recognized internationally. Farah will present us the recent results of a study developed in the UK related with contact centres. At least, Slovenia present their recent e-services. After, you have time enough to visit the Oceanário before dinner… Ticket office close – 18.00 h Exhibits close – 19.00 h

Agenda – 4 December Government transformation projects 10.15-11.00 Sal-Online (PT) 11.00-11.15 Coffee break 11.15-11.45 Cross-government collaboration issues at e-services development project (LV) 11.45-12.15 Service cooperation - in practice (SW) 12.15-12.30 Any other business 12.30-14-00 Lunch Tomorrow, the pannel will focus on initiatives related with government transformation projects. Sal Online (in inglês means Salt) is a initiative that do the integration of five Portuguese City Councils services using client management and back-office integration - The councilor of the Albergaria a Velha Municipality will be with us. Latvia will share with us their experience in cross government collaboration issues at e-services development project. The last presentation will be made by Sweden, Service cooperation – in practice. This is the agenda, I think this one day and half will be very interesting for all.

General informations 14 delegates from the Member States 12 countries 10 delegates from invitaded organizations Agency for the Public Services Reform EIPA Albergaria Velha Municipaliy High Commissioner for Immigration and Ethnic Minorities Dinner – Restaurant “Sabor a Brasil” Our colleagues from Luxembourg and Romania, Gerard and Diana, and Anabela will joint us this afternnoon both have to represent their country in the e-Inclusion Ministerial Conference. Our dinner will take place in a brasilian restaurant, named Sabor a Brasil, I hope you like caipirinha… It’s situated in front of Oceanário. If you never visited Oceanário, you could do it this afternoon after the meeting.

1st meeting - Conclusions The eGovernment Working Group: The importance of the informality of the group With the disappearance of eGov WG EUPAN looses knowledge and the direction of other subgroups eGov WG need to be more focused Transversal learning subgroups would be important More commitment of member states The themes for the next two years Top Theme of the group should be “Citizen Centric Services” Importance of transforming the BackOffices to achieve this main goal in collaboration of all members in sharing experiences and producing resolutions => work the 3 dimensions: processes, human resources and technology Identify how could countries understand the citizens needs (work together with IPSG) Benchmark of problems and identification of solutions In the DG Troika we had report our discussion concerning the future of egovernment working group. All DG’s approved the continuation of the group and considered the main theme proposed, citizen centric services, an important issue. We’ve tried to organize this meeting with interesting presentations already related with the themes chosen in the last meeting. I think we had sucess.

Welcome to the 2sd Meeting eGOV WG Lisbon  Portugal