Organizational Health– AN UNTAPPED ADVANTAGE Patrick Lencioni www.tablegroup.com

Organizational Health is the single greatest competitive advantage in business. It is virtually free and accessible to any leader who wants it, and yet it remains largely untapped in most organizations.

Two requirements for success Smart Strategy Marketing Finance Technology Healthy Minimal Politics Minimal Confusion High Morale High Productivity Low Turnover

The four disciplines of A healthy organization

mastering the five behaviors

The four disciplines of A healthy organization

THE STANDARD MISSION STATEMENT “_____________ Incorporated provides its customers with quality _____________ products and the expertise required for making informed buying decisions. We provide our products and services with a dedication to the highest degree of integrity and quality of customer satisfaction, developing long-term professional relationships with employees that develop pride, creating a stable working environment and company spirit.”

THE STANDARD MISSION STATEMENT “Dunder Mifflin Incorporated provides its customers with quality paper products and the expertise required for making informed buying decisions. We provide our products and services with a dedication to the highest degree of integrity and quality of customer satisfaction, developing long-term professional relationships with employees that develop pride, creating a stable working environment and company spirit.”

The six critical questions 1. Why do we exist? 2. How do we behave? 3. What do we do? 4. How will we succeed? 5. What is most important, right now? 6. Who must do what?

The six critical questions 1. Why do we exist? 2. How do we behave? 3. What do we do? 4. How will we succeed? 5. What is most important, right now? 6. Who must do what?

A tire manufacturer Thematic Goal Fix the Tires?!

A tire manufacturer Survive - by Re-Establishing Thematic Goal Credibility Thematic Goal Fix Tires Improve PR Repair Distributor Relations Address Morale Settle Lawsuits Defining Objectives

The lencioni family Prepare for Thematic Goal Baby # 4 Make Twins Self- Sufficient Improve Discipline of 3-yr old Finish House Remodel “Purge” Home of Stuff Outsource as much as possible Defining Objectives

A tire manufacturer Survive - by Re-Establishing Thematic Goal Credibility Thematic Goal Repair Distributor Relations Defining Objectives Improve PR Address Morale Settle Lawsuits Fix Tires Standard Operating Objectives Revenue Expenses Production Levels Market Share Customer Satisfaction

The lencioni family Prepare for Thematic Goal Baby # 4 Make Twins Self- Sufficient Improve Discipline of 3-yr old Finish House Remodel “Purge” Home of Stuff Outsource as much as possible Defining Objectives Standard Operating Objectives Marriage Prayer Life Education Health, Food and Clothing Income and Finances

A tire manufacturer Survive - by Re-Establishing Thematic Goal Credibility Thematic Goal Repair Distributor Relations Defining Objectives Improve PR Address Morale Settle Lawsuits Fix Tires Standard Operating Objectives Revenue Expenses Production Levels Market Share Customer Satisfaction

Contextual structure Content Timing Administrative 5 - 10 minutes Tactical 45 - 90 minutes

A tire manufacturer— real-time agenda Survive - by Re-Establishing Credibility Thematic Goal Repair Distributor Relations Defining Objectives Improve PR Address Morale Settle Lawsuits Fix Tires Standard Operating Objectives Revenue Expenses Production Levels Market Share Customer Satisfaction

A tire manufacturer— real-time agenda Survive - by Re-Establishing Credibility Thematic Goal Repair Distributor Relations Defining Objectives Improve PR Address Morale Settle Lawsuits Fix Tires Standard Operating Objectives Production Levels Market Share Customer Satisfaction Revenue Expenses

Contextual structure Content Timing Administrative 5 - 10 minutes Tactical 45 - 90 minutes Strategic 2 - 4 hours (or ad hoc) Developmental 1 - 2 days

A healthy organization Why do we exist? How do we behave? What do we do? How will we succeed? What is most important, right now? Who must do what?

Personal commitments What two things will I do within the next few weeks to apply what I’ve learned?

Thank you