An introduction to Diabetes UK Rachel Martin Improving Care Manager (North & Yorkshire)

Diabetes UK is the leading UK charity for people with diabetes: We provide information and support for people with diabetes. We work with the NHS and healthcare professionals to improve diabetes care and outcomes. We campaign, raise awareness and share good practice. We have a network of volunteers and local groups. We fundraise and fund research. We are not funded by the NHS, local or central government and we do not provide “clinical” services. We have a vision. It’s not an easy thing to achieve and it won’t happen overnight. But our vision is of a world where diabetes can do no harm.

But people don’t think it’s serious But people don’t take diabetes seriously. Research has shown that only 30% think diabetes could have a serious impact on their life. This is really important……. And something we want to change because…..

Diabetes is serious Everyday around 700 people diagnosed with diabetes (one person every 2 minutes). 3.6 million people currently diagnosed and estimated that another 1 million have diabetes but don’t yet know it. There are two types of diabetes – 90% of people have Type 2 and 10% have Type 1.

Diabetes is serious The complications that can arise from poor management of diabetes are staggering. It effects every part of the body. Aprox 10% of NHS budget spent on diabetes and related complications. And there are 11.9 million people at increased risk of developing Type 2 diabetes! And there are 11.9 million people at increased risk of developing Type 2 diabetes

How can we help people with diabetes and healthcare professionals?

Helping people to reduce their risk of developing diabetes or to manage their diabetes well Our website provides lots of up to date and clinically accurate information and tools. We have lots of free resources and leaflets that can be ordered, to provide people with accurate and reliable information. We have an online ‘learning zone’ to help people learn more about diabetes and self-management. We can offer support through our helpline, online forum, local groups and volunteer opportunities. Information and support for people with diabetes: Online information and tools, including videos, tips, ideas and explanations. Recipes etc Leaflets and resources explaining what diabetes is, what health care people are entitled to, what to expect at foot checks, good food etc (sign post to examples at event). All available to order for free via online shop. Advocacy packs for people with diabetes highlighting their rights around education and access to FLASH Glucose monitoring. Learning zone and ‘my diabetes and me’ online course Helpline, forum, local groups and volunteering opportunities. Helpline - Get specialist information and advice on all aspects of living with diabetes. Call us for answers, support or just to talk to someone who knows about diabetes.

Diabetes UK Helpline Call: 0345 123 2399 * Monday to Friday, 9am–6pm Email: helpline@diabetes.org.uk Want to tell you a little bit about our national campaigns and the toolkits and resources that are available to help people with diabetes and health care professionals to support the campaign aims and improve services. Know your risk leaflets and online tool – raising awareness of risk factors and how to reduce people’s risk of developing T2 diabetes. Leaflets for people newly diagnosed with diabetes (useful info about diabetes and signposts to our website and helpline for more info). Our guide to everyday life with type 2 diabetes (also guides for T1, parents of children with T1 and gestational diabetes). 15 Healthcare essentials – Sets out to raise awareness of the minimum level of healthcare everyone with diabetes deserves and should expect. Footcare information and guides. Enjoy food guide (available in different language/cultural specific versions). Helpline and advocacy service for people with diabetes. *Calls to 0345 numbers cost no more than calls to geographic (01 and 02) numbers and must be included in inclusive minutes on mobile phones and discount schemes. Calls from landlines are typically charged between 2p and 10p per minute while calls from mobiles typically cost between 10p and 40p per minute. Calls from landlines and mobiles to 0345 numbers are included in free call packages. Calls may be recorded for quality and training purposes.

Supporting healthcare professionals Our website provides lots of up to date and clinically accurate information and tools for healthcare professionals. We have lots of free resources and leaflets that can be ordered for waiting rooms and to be given out during consultations. We have an accredited online ‘diabetes in healthcare’ course. Primary care forum – sign up for free email updates on diabetes news and good practice. National and regional events for healthcare professionals. Lots of information and tools on line – news and updates, shared practice examples/how to guides and tools to support clinical practice (like our information prescriptions). Order our information and resources for free, to provide information and support patients. Diabetes in Healthcare - A free introductory diabetes education online tool for healthcare professional. Accredited by the Royal College of Nursing, it supports continuing professional development (CPD). Primary care forum –

Want to know more or order resources? Website: www.diabetes.org.uk Regional support: NorthYorks@diabetes.org.uk Website – links to everything we’ve talked about, including online shop where free resources/leaflets etc can be ordered. Regional support available – contact us through the N&Y inbox. Sign post to HCP leaflet for useful links and info.

Thank you & questions