QUALITY MANAGEMENT SYSTEM

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Presentation transcript:

QUALITY MANAGEMENT SYSTEM ISO 9001:2000 QUALITY MANAGEMENT SYSTEM enquiries@ims-int.co.uk Tel: 020 8 Mobile: 07984 474 017 20/11/2018 (c) 2004, IMS-INTEGRATED MANAGEMENT SERVICES. All Rights Reserved.

Objective for This Evening Briefly Introduce the Concepts of ISO 9001:2000 Standard 20/11/2018 (c) 2004, IMS-INTEGRATED MANAGEMENT SERVICES. All Rights Reserved.

Why does your organisation exist? Are you a slick/smooth operation? What are the problems facing you today & tomorrow? 20/11/2018 (c) 2004, IMS-INTEGRATED MANAGEMENT SERVICES. All Rights Reserved.

Some Possible Problems … Lack of staff or lack of trained staff “We’re a group of individuals rather than a supportive, effective team” Worrying about what my boss will say/do affects my work Ideas and/or people are not fully appreciated. A lot of potential is wasted Hostility and/or lack of communication amongst staff and/or departments 20/11/2018 (c) 2004, IMS-INTEGRATED MANAGEMENT SERVICES. All Rights Reserved.

Some Possible Problems … How can I show that I am effective? How can I be sure that I am effective? One issue after another keeps catching us No sooner do we sit to relax after fixing one issue do we get another one! We seem to be in a constant fire-fighting mode We are always/mostly in a reactive mode rather than a proactive one 20/11/2018 (c) 2004, IMS-INTEGRATED MANAGEMENT SERVICES. All Rights Reserved.

So, how do we solve these problems? ISO 9001:2000, of course! 20/11/2018 (c) 2004, IMS-INTEGRATED MANAGEMENT SERVICES. All Rights Reserved.

What is ISO 9001: 2000 – Fact of Fiction ? ISO 9001:2000 is a “Best Practice” Quality Management System “QUALITY” in business terms = Ability of an organisation to… Supply products/services Improve its products/services 20/11/2018 (c) 2004, IMS-INTEGRATED MANAGEMENT SERVICES. All Rights Reserved.

What is ISO 9001: 2000 – Fact of Fiction ? In other words, Quality = Effective Business Operation Hence, ISO 9001:2000 is a “best practice” Business Management System 20/11/2018 (c) 2004, IMS-INTEGRATED MANAGEMENT SERVICES. All Rights Reserved.

How do we run an effective/efficient business/organisation? What kind of characteristics must it have? Commitment from top management Realisation by top management the inseparability of “Quality Management” and “Business Management” Appreciation of the 8 basic management principles on which ISO 9001:2000 is based 20/11/2018 (c) 2004, IMS-INTEGRATED MANAGEMENT SERVICES. All Rights Reserved.

How do we run an effective/efficient business/organisation? What kind of characteristics must it have? Customer Focus: (Worrying about what my boss will say/do affects my work) Leadership Involvement of People: ( - Lack of staff or lack of trained staff - “We’re a group of individuals rather than a supportive, effective team” Ideas and/or people are not fully appreciated. A lot of potential is wasted Hostility and/or lack of communication amongst staff and/or departments) 20/11/2018 (c) 2004, IMS-INTEGRATED MANAGEMENT SERVICES. All Rights Reserved.

How do we run an effective/efficient business/organisation? What kind of characteristics must it have? Continual Improvement: (- One issue after another keeps catching us - No sooner do we sit to relax after fixing one issue do we get another one! - We seem to be in a constant fire-fighting mode - We are always/mostly in a reactive mode rather than a proactive one) Factual Approach to Decision Making: (- How can I show that I am effective? How can I be sure that I am effective?) 20/11/2018 (c) 2004, IMS-INTEGRATED MANAGEMENT SERVICES. All Rights Reserved.

CUSTOMER’S CUSTOMER ISO 9001:2000 – Process Model 5.Management Continual Improvement of the Quality Management System ISO 9001:2000 Quality Management System 5.Management Responsibility 8. Measurement Analysis and Improvements CUSTOMER CUSTOMER’S 6. Resource Management Satisfaction 7. Product Realization Requirements Product Consumption 20/11/2018 (c) 2004, IMS-INTEGRATED MANAGEMENT SERVICES. All Rights Reserved.

WARNING ! Thank you for your time. ISO 9001:2000 is more than a useful certificate. It can seriously improve your organisation! Thank you for your time. 20/11/2018 (c) 2004, IMS-INTEGRATED MANAGEMENT SERVICES. All Rights Reserved.