Activity: What makes a good or bad manager & employee? Working with one person (seated next to you): Create a list of personality characteristics and behaviours of a: Good Manager Bad Manager Good Employee Bad Employee Draw on your own work experiences! https://www.ted.com/talks/drew_dudley_everyday_leadership – Everyday leadership

The Management Process: Management is the process of: 4 Functions planning, organizing, leading, and controlling the use of resources to accomplish performance goals. All managers are responsible for the 4 functions. The functions are carried on continually. 2 2

The 4 Functions of Management Management Fundamentals - Chapter 1 3

The 4 Functions of Management Planning The process of setting objectives and determining what actions should be taken to accomplish them. Organizing The process of assigning tasks, allocating resources, and arranging the coordinated activities of individuals and groups to implement plans. 4 4

The 4 Functions of Management Leading The process of arousing people’s enthusiasm to work hard and direct their efforts to fulfill plans and accomplish objectives. Controlling The process of measuring work performance, comparing results to objectives, and taking corrective action as needed. 5 5

Essential managerial skills Technical skill the ability to apply a special proficiency or expertise to perform particular tasks. Human skill the ability to work well in cooperation with others. Conceptual skill the ability to think critically and analytically to solve complex problems. 6 6

Competencies needed to be a successful manager Competencies for managerial success: Communication Teamwork Self-management Leadership Critical thinking Professionalism 7 7