MPC Quarterly Stakeholders Update on the Plan for Transformation This presentation will probably involve audience discussion, which will create action items. Use PowerPoint to keep track of these action items during your presentation In Slide Show, click on the right mouse button Select “Meeting Minder” Select the “Action Items” tab Type in action items as they come up Click OK to dismiss this box This will automatically create an Action Item slide at the end of your presentation with your points entered. MPC Quarterly Stakeholders Update on the Plan for Transformation CHA Service Connector Program Status April 17, 2003

Framework for Understanding the Service Connector Program What services are available to CHA residents? What are the goals and objectives of the Service Connector Program? 11/20/2018 CHA Service Connector Program

Discreet Services Available to CHA Residents CDHS Service Connector program, Good Neighbor Workshops, Recovery Home for drug and substance abuse services and family counseling, CDOA Senior Service Connector program, Chicago Park District’s CHA supported programs, Chicago Public Schools’ CHA supported programs, CHA Victim Assistance Program, CHA Relocation Department’s support services, Window of Opportunity scholarships, Charles Hayes Family Investment Center technical education and employment opportunities, and Housing Entitlement and access to Housing Choice Vouchers. 11/20/2018 CHA Service Connector Program

Other city-wide services available to CHA residents Employment and training programs, Mental health and primary health services, Drug and substance abuse services, Domestic violence programs, Child Care, Early Head Start and Head Start programs, Infant mortality and prenatal health services, Youth Mentoring, Counseling, after-school, and youth employment programs, Homeless Services, Other public and private supported service programs, and Informal Support System: Faith Institutions Family or Friends 11/20/2018 CHA Service Connector Program

What is Service Connector Program? Participation is voluntary, not mandatory Target Population: October 2001 – August 2003 Leaseholders in 24 CHA family developments. Scattered Site residents and HCV holders have access to telephone I & R services via CRN January 2003 – August 2003 HCV Households 10/01 – 2/03 Service goals: Employment, Lease Compliance, Family Stability, and Community Integration. 11/20/2018 CHA Service Connector Program

CHA Service Connector Program Service Strategies Assist residents through assessment and linking them to appropriate human service agencies. Two levels of services Low Intensity Information & Referral Service Coordination High Intensity Case Management 11/20/2018 CHA Service Connector Program

CHA Service Connector Program Program Objectives The program sets specific goals for each year. Program Objective 2002 Target 2003 Target (8-months) Job Placement 1,200 827 Lease Compliance # of Referrals # of Households achieving LC 1,138 7,568 2,940 Family Stability 2,797 12,539 Community Integration 5,322 7,042 11/20/2018 CHA Service Connector Program

Where is Service Connector Program today? New Service Contracts Begin: Sept. 2003 New RFP release in May 2003 CHA Service Connector Agencies began service delivery: Sept. 2001 New program scope for 8 months: Jan. 2003 Connector Offices Open at all 25 Family Developments: Dec. 2001 CHA Service Connector RFP Released: April 2001 CHA Transformation Plan: Oct. 1999

What has the program achieved? Key Program Outcomes 9/1/01 – 12/31/02 2003 1st Quarter Job Placement* 1,651 200 Lease Compliance 10,627 3,324 Family Stability 17,197 3,175 Community Integration 19,690 3,801 * Only full-time positions are included. 11/20/2018 CHA Service Connector Program

Who are the service providers? Abraham Lincoln Centre serves the family developments in the East Cluster: Lake Parc Place Wells/Madden Park Abraham Lincoln Centre has been active on the Chicago’s South Side for almost 100 years. It provides services from 30 sites and provides a range of social services. Administers the Bridge-to-Work program. $5 Million Welfare to Work Competitive Grant Targets Noncustodial parents 11/20/2018 CHA Service Connector Program

Who are the Service Providers? Community Resource Network (CRN) serves: CHA scattered site housing residents,and All HCV holders CRN maintains the Blue Book Human Care Services Directory. CRN runs the First Call for Help providing information & referrals to Chicago and six collar counties residents. CRN operates the Volunteer Center, which was formally operated by United Way. 11/20/2018 CHA Service Connector Program

Who are the service providers? Employment & Employer Services (E & ES) serves the family developments in North and Greater Grand Clusters: Cabrini Lathrop Mohawk Northtown Robert Taylor A & B Stateway Gardens Wentworth Gardens Washington Park Randolph Towers Langston E & ES has been providing Chicago residents with employment related services since 1982. E & ES operates two (2) One-Stop Career Centers in Chicago. 11/20/2018 CHA Service Connector Program

Who are the service providers? Marcy-Newberry Association, Inc. serves the family developments in the West Cluster: ABLA/Loomis Ogden Courts Rockwell Gardens Maplewood Courts Harrison Court Lawndale Gardens Leclaire Courts Henry Horner Marcy-Newberry Association, Inc. was founded in 1883. It provides residents with comprehensive social services to children, youth, adults, and seniors throughout Chicago’s west side neighborhoods. Marcy-Newberry collaborates with Near Westside Community Development Corporation to serve residents in Horner developments. Near Westside Community Development Corporation has been providing services to Horner residents since 1999. 11/20/2018 CHA Service Connector Program

Who are the service providers? The Woodlawn Organization (TWO) serves the family developments in Near South and South Clusters: Dearborn Homes Hilliard Homes Ickes Homes Prairie Courts (closed in October 2002) Bridgeport Homes Altgeld/Murray Trumbull Park Lowden Homes TWO has been active in the community since the 1960s. TWO offers a range of social services, including health care, child care, substance abuse treatment and rehabilitation, job counseling and placement. 11/20/2018 CHA Service Connector Program

CHA Service Connector Program Lessons Learned Critical Ingredients for the Program to Succeed Residents willingness to use the available services; Supportive Local Advisory Council (LAC); Close and constructive working relationship with Property Managers; Good access to, and timely follow-through with, service providers;and Effective service coordination between key service providers. Importance of the Continuous Staff Training 11/20/2018 CHA Service Connector Program

CHA Service Connector Program Program Improvements Improving service strategies to meet implementation challenges Changed non-performing agency Changed staffing levels and requirements Core Positions 2003 Staffing Level 2002 Staffing Level Social Workers 9 6 Case Managers 46.5 22 Service Coordinators 36 29 Resident Service Advocates 30 Note: Funding for these positions includes CHA as well as other sources secured by delegate agencies. Administrative positions are not included. 11/20/2018 CHA Service Connector Program

CHA Service Connector Program Program Improvements Expanding program scope: Serving temporary HCV households as a priority. Establishing offices in five communities with a high concentration of HCV relocatees. Interim program to serve the Phase III residents choosing HCVs. Improving Program Management System: Standard Operating Procedures Automated Case Management System Reporting Requirements Quality Assurance at the Cluster Level 11/20/2018 CHA Service Connector Program

Continuous Program Improvement Goals Focus on quality outcomes and increase the number of case managers to provide more effective service linkages which can produce tangible outcomes. Revise service strategies as needed to meet the changing needs of the CHA residents. 11/20/2018 CHA Service Connector Program

Reality Check! The Service Connector program is only one of many services available to CHA residents and it is not mandatory. Increasingly, federal and state supported social programs and public benefits have become time-limited and require that participants have a greater responsibility in achieving self-sufficiency. Consequently, successful outcomes for CHA residents depends equally on the effectiveness of the entire service spectrum as well as commitment from the participants.