Hey what are the 7 C’s of Communication Umm, wait Let’s See

CompleteNess

Completeness Message is complete when it contains all facts the reader or listener needs for the reaction you desire. Senders need to asses their message through the eyes of receivers Provide all necessary information Give something extra when desirable

Bad Example Hi everyone, I just wanted to send you all a reminder about the meeting we’re having tomorrow ! See you then, Chris

Good Example Hi everyone, I just wanted to remind you about tomorrow’s meeting on the new telecommuting policies. The meeting will be at 10:00 a.m. in the second-level conference room. See you then, Chris

Features of complete communication Develops and enhances reputation Cost Saving Better Decision making Persuades the audience Gives additional information

Conciseness

What is conciseness? Communication in Least Possible Words. Conciseness is the prerequisite to effective business Communication.

Can you guess ?

Benefits of conciseness Saves the Time Highlights Main Message Provides Essential Message

How to achieve conciseness ? Avoid Wordy Expression Include only Relevant Material Avoid Unnecessary Repetitions

Consideration & correctness

What is consideration ? Consideration means understanding of human nature. Communicating with the target group. Consideration is linked to courtesy

Features of Consideration Emphasize on “you” approach instead of “I” or “We” Show audience benefit or interest of the receiver Emphasize positive, pleasant facts.

What is correctness ? It implies that there are no grammatical errors in communication. Being definite Encoding and decoding Selection of language

Features of Correctness The message is exact, correct and well-timed. It has greater impact on audience/readers. Checks for precision and accurateness of facts & figures It makes use of appropriate and correct language in the message.

Clarity

What is Clarity ? To be clear in the goal rather than chasing too many goals at a specific time. Your purpose of communication with audience should be clear.

Bad example Hi John, I wanted to write you a quick note about Daniel, from your team. he’s a great asset, and I’d like to talk to you more about him when you have time. Regards, Nathan

Good Example Hi John, As you may know we have signed up Max as our new client. I had a meeting with engineering team yesterday and had discussed the campaign requirements for this project. Daniel from your team has done a pretty good job last time doing social media campaign for ABC and so I would like him to work for MAX too.would you be available tomorrow to discuss this further? Regards,, Nathan

Features of Clarity It makes understanding easier. It enhances the meaning of message Clear message makes use of exact, appropriate and concrete words.

Concrete

What is Concrete ? It implies being particular and clear rather than fuzzy and general. Concreteness strengthens the confidence.

Features of Concreteness It is supported with specific facts and figures. It makes use of words that are clear and that build the reputation. Concrete message are not misinterpreted.

Example of concreteness The sender will write “He is an intelligent boy and got first position in class” – this is so confusing message. The sender writes “ Scarlett got 80% marks in A-Level” –this one is not only specific, but also build a good perception in the readers mind.

Courtesy

What is courtesy ? To the showing of politeness in one’s attitude and behavior towards others. Other synonyms of the courtesy are – politeness , refinement , civility

Features of Courtesy Courtesy implies taking into consideration both viewpoints as well as feelings of receiver of the message. Courteous message is positive and focused at the audience

7 C’s

Now I understood 7 C’s of Communication Let’s Communicate