Registration Services Update

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Presentation transcript:

Registration Services Update John Sweeting Senior Director, Registration Services

RSD Core Functions IPv4, IPv6, and ASN requests Change of Authority Services Org & POC recovery Transfers & STLS Database Record Maintenance POC Validation, SWIP, etc. Customer Support Telephone Help Desk (7AM-7PM M-F) Ask ARIN Email to hostmaster@arin.net

RSD Support Functions Policy development & implementation Staff assessments, implementation plans, etc. Software development support Requirements, testing Communications Guidelines, documentation, announcements, ACSP, etc. Outreach ARIN On The Road, trade shows, presentations, etc. Statistics & database analysis Monthly stats, community requests for data, research, etc.

Organizations Served By ARIN

IPv4 RSA Coverage in /24s

IPv4 RSA Coverage Over Time

Request Activity - Summary IPv4 Requests Decreasing: IPv4 free pool (wait list) tickets Increasing: Pre-approvals and specified recipient transfers IPv6 Requests Steady traffic Increase in help desk inquiries Change of Authority Requests Increasing: merger & acquisition transfers, specified recipient source requests, org recovery requests Expected continued increase in volume

IPv4 Requests Per Month

IPv4 Waiting List Growth

8.3 Transfers Completed Per Month

Inter-RIR Transfers Completed Per Month

IPv6 Requests Per Month

ARIN ISP Members with IPv4 and IPv6

Telephone Help Desk Phones staffed 7 AM to 7 PM ET M-F Average # calls per month: 700 Most common topics Point of contact validation Ticket status ARIN Online use Transfer related questions

RSD Team Transfer Services Manager Cathy Clements Resource Services Manager Lisa Liedel Technical Services Manager Jon Worley Senior Resource Analysts Eddie Diego Mike Pappano Resource Analysts Misuk Kwon Doreen Marraffa James Ricewick Jonathan Roberts Shawn Sullivan Paralegal Suzanne Rogers