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Presentation transcript:

11/20/2018 11:32 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11/20/2018 11:32 AM Kovček z najboljšim orodjem za delo na terenu (Dynamics 365 for Field Service) Matjaž Jug Vodja projektov © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Kaj je Upravljanje dela na terenu? 11/20/2018 11:32 AM Kaj je Upravljanje dela na terenu? © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

FSM – Field Service Management 11/20/2018 11:32 AM FSM – Field Service Management Je s programsko opremo podprto upravljanje z viri na terenu © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Statistika govori (izkušnje tudi) 11/20/2018 11:32 AM Statistika govori (izkušnje tudi) 73% kupcev meni, da je upoštevanje njihovega časa najpomembnejše, kar zadeva dobre podpore 65% servisnih pozivov zahteva intervencijo na terenu 26% jih nato povzroči ponovni obisk ali vsaj dodatni preventivni pregled Vir: Microsoft © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Stranka je danes na prvem mestu! 11/20/2018 11:32 AM Stranka je danes na prvem mestu! © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Digitalna preobrazba 11/20/2018 11:32 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Dynamics 365 Upravljanje dela na terenu © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Rešitev v oblaku za: Prodajo in trženje Storitve Vodenje projektov 11/20/2018 11:32 AM Rešitev v oblaku za: Prodajo in trženje Storitve Vodenje projektov Izvajanje anket Portali ERP (Business Plan / Enterprise) … © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Povezava modulov 11/20/2018 11:32 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Funkcije in potek dela Logični redosled poteka dela 11/20/2018 11:32 AM Funkcije in potek dela Logični redosled poteka dela © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Povezovanje virov 11/20/2018 11:32 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Povezane funkcionalnosti 11/20/2018 11:32 AM Povezane funkcionalnosti 3600 pogled na stranko Sredstva in oprema Delovni nalogi Dodeljevanje in optimizacija Pogodbe za storitve Inventar in deli Baza znanja Mobilnost Analitika © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Nadzorna plošča razporeda 11/20/2018 11:32 AM Nadzorna plošča razporeda © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Nadzorna plošča razporeda 1 11/20/2018 11:32 AM Nadzorna plošča razporeda 1 Namenjena dispečerju za pregled izvajanja odprtih nalog pregled trenutnega nahajanja virov Osebje in oprema / Viri naročnika optimizirano razporejanje opravil Rezervacije Delovni nalogi Servisni primeri © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Nadzorna plošča razporeda 2 11/20/2018 11:32 AM Nadzorna plošča razporeda 2 Omogoča: dodeljevanje izvajalca na podlagi Datuma in trajanja opravila Lokacije naročnika in izvajalca Usposobljenosti izvajalca Opremljenosti izvajalca Pogodbenega razmerja Ročno ali avtomatizirano dodeljevanje © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11/20/2018 11:32 AM Mobilnost © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Mobilnost Podprtost uporabe in operacijskih sistemov 11/20/2018 11:32 AM Mobilnost Podprtost uporabe mobilnih in namenskih naprav in operacijskih sistemov iOS Android Windows 10 v namenskih aplikacijah © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Mobilnost Izvajalec ima nadzor nad dodeljenimi opravili 11/20/2018 11:32 AM Mobilnost Izvajalec ima nadzor nad dodeljenimi opravili lokacijo in potrebni poti sredstvi naročnika vsemi opravili na sredstvih zalogo opreme in rez. delov vso izvedeno komunikacijo zajemom podatkov (slike, klici) Sistem pa avtomatsko beleži čas in opravljeno pot © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Nadzorne plošče, poročila 11/20/2018 11:32 AM Nadzorne plošče, poročila Namenjene: vizalnemu pregledu stanj raziskovanju podrobnosti poročanju lastnikom V povezavi z BI pa tudi: napovedovanju raziskovanju vzorcev © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11/20/2018 11:32 AM Integracije © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Integracije 1 ERP Telefonija CRM connector for NAV 11/20/2018 11:32 AM Integracije 1 ERP CRM connector for NAV Integracija preko spletnih storitev Vmesnik na nivoju SQL Telefonija Klasična PBX centrala (IP) Skype for Business / Skype 3CX… © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Integracije 2 Exchange Outlook klient for CRM 11/20/2018 11:32 AM Integracije 2 Exchange Strežniška integracija (avtomatizacija) Outlook klient for CRM Vdelan v uporabniški vmesnik Ročna sinhronizacija Email sporočila Opravila Sestanki Odpiranje / vpogled v vse ostale CRM zapise © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11/20/2018 11:32 AM Internet stvari © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Internet stvari (IoT) 1 Neskončne možnosti Je dejstvo. Ni teorija. 11/20/2018 11:32 AM Internet stvari (IoT) 1 Neskončne možnosti uporabe naprednih senzorjev zbiranja različnih podatkov prezentiranja informacij avtomatizacije Je dejstvo. Ni teorija. Termin: „Connected Field Service“ © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Internet stvari (IoT) - 2 11/20/2018 11:32 AM Internet stvari (IoT) - 2 © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11/20/2018 11:32 AM Demo Matjaž Jug © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11/20/2018 11:32 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.