KMS Synthesis & Analysis IT & KMS Does IT Matter? Future directions for KMS Book report Course evaluation

Information Tech & KMS Is well-conceived & used IT really KMS? IT provides a lot of leverage to find, extract & use knowledge More work or smarter work? Replacing technologies, not improving work Information Junkyards Volume vs. Findability & Actionability Extending our reach CMC - email, blogs, social networks Real time & distributed time

Changing what Knowledge means? Knowing is a human act Knowledge is the residue of thinking Knowledge is created in the present moment Knowledge belongs to communities Knowledge circulates throgh communities in many ways New Knowledge is created at the boundaries of old Leveraging knowledge involves a combination of people & IT McDermott , p3

How should we use IT? Speed up the coordination Extend collaboration Forms, agendas, bureaucracy Extend collaboration Structures to support each other Dynamic help for knowledge creation Work with existing terms & practices Just make them better, not different One size does not fit all Culture changes for groups & individuals

Does IT Matter? Productivity has improved, but not consistently or definitively Organizations have changed, but not much? An increase in competitiveness, understanding or innovation? Doesn’t everyone have this “advantage” now? Has IT changed organizational strategy? Tactics have changed, but in simple ways Cultural expectations have not changed IT keeps changing into help solving the NEXT problem You can’t stop using it to see effects Constant upgrades = time + $$$

Future research in KMS Huge potential… forever? How can you avoid over-promising? Organizations & culture must change in concert with KMS A changed organization still has to function within the world People are hard to understand Idiosyncratic behaviors Rationality & profitability Entrepreneurial vs. Administrative functions

Blogs & Social Dimensions Are blogs the best tech for what we need? Do RSS Readers make a difference? What Topic discovery methods are best? Blog rolls Search engines Links Word of mouth? How does the blogosphere create Awareness? Where is the culture? Where is the knowledge? As a classroom tool?