Adare SEC – Managing Regulatory Communications 18th November 2016

Adare SEC Overview

Adare SEC A leading provider of technology-led, outbound and inbound Secure and Essential Communication solutions £90 Continual Outbound communications MILLION turnover 2.5m per day Investment £ 15m per week Innovation 60m per month Improvement 720m per annum 350 540 Extensive suite of certifications Four secure UK sites Contracted customer base Employees

Managing outbound and inbound regulatory communications

Adare SEC An extract from the FCA discussion paper Smarter Consumer Communications “Communications play a fundamental role in helping consumers to make informed decisions. Effective, engaging information can be a key tool in promoting effective competition to supply products and services that consumers want. Greater transparency in firms’ communications with consumers can also lead to greater efficiency for the industry, with less time spent handling complaints.” - Christopher Woolard, Director of Strategy and Competition at Financial Conduct Authority

Adare SEC CCM Technology Outbound Processing Adare SEC CCM Technology Flat Data Pre Composed PrintMe Doc Comp (GMC) SmartProof SmartEdit DOCUMENT COMMUNICATIONS ARE AN ESSENTIAL, BUT OFTEN OVERLOOKED PIECE OF THE CUSTOMER EXPERIENCE PUZZLE Print Email/SMS PDF Dynamic Received Bounce Web Customers Paper Customers SmartView Document Repository SmartReport ATOM Document Electronic Document SmartCapture Legacy Inbound Processing Back Office Call Centre Payment