European Commission Initiatives for eGovernment Meeting of the eGovernment WG Athens 27th, 28th February 2003 G. Zilioli DG INFSO C 6

eEurope 2002: Progress Made Internet access: lower prices, doubled penetration in homes Telecom & eCommerce legal frameworks Most Companies & Schools connected GEANT: world’s fastest research backbone More Government services available online Smartcard infrastructure emerging Web accessibility guidelines adopted and recommended in Member States

eEurope 2005: Main Points modern online public services, particularly e-government, e-learning and e-health a dynamic e-business environment widespread availability of broadband access at competitive prices a secure information infrastructure

Action Plan Structured around four interlinked action-lines policy measures good practice benchmarking overall co-ordination of existing policies

Action Plan Targets modern, online public services: e-Government e-Learning e-Health dynamic e-business environment enabled by: widespread, competitive broadband availability secure infrastructure

Proposed actions: eGovernment Modern, online public services: e-Government broadband connection of all public services interoperability (framework by end 2003) interactive public services by end 2004 public procurement public internet access points (PIAP’s) culture and tourism

Proposed actions: Security Secure Information Infrastructure: cyber security task force (CSTF) - mid 2003 supported by Member States and Industry center of competence on security issues ‘culture of security’ (end 2005) develop best practice and standards report on progress issued end 2003 secure communications between public services

Benchmarking & Good Practices list of indicators and methodology (end 02) evaluation e-Europe 2002 action plan (early 2003) Good practices: identification and selection of good practice worldwide production of templates or guidelines dissemination in the EU and candidate countries through conferences, workshops, support networks and a website

Co-ordination and Finance e-Europe steering group: co-ordination and monitoring e-policies at European and national level: monitor progress and exchange experiences bring in the private sector and make early participation of candidate countries possible Composed of representatives of: Member States and candidate countries, European Parliament, where necessary, private sector and consumers.

Co-ordination and Finance Financing through existing European programmes such as: Structural funds e-Ten (TEN-Telecom re launched) IDA (Interchange of Data between Administrations) Information Society Technologies e-Content MODINIS

Government back office reorganisation for better electronic public services Map and demonstrate the interrelations between the front-office and back-office, the administration and the services provided Contract awarded to Danish Technological Institute

Objectives show how this relation operates and can be improved focus the impact the re-organisation of back-offices has on improving front-office services in depth study of 200 European good practice selected from different service areas and government types and levels good practices identified will be benchmarked, described and disseminated

Methodological approach Cases examination in terms of how well they perform in the front-office, i.e. in relation to their benefits for users (citizens and business) and for administrations Definition of ‘success criteria’ Analysis of how the good practice is achieved at four levels of integration and five types of integration in the ‘back-office’

Methodological approach levels of integration by complexity of the service one service, one agency, one stage integration of several services according to user life or need intensity of back-office integration with the whole supply chain multi-service, multi-agency, multi-stage integration types of integration in the back office (Brussels 2001 conference) integration of services, integration with back office, by common platforms, of data, of distribution channels

Project timing February 2003 start of the project April 2003 interim report July 2003 draft final report September 2003 final report