Electronic Prescription Service Release 2 LPC Pharmacy Event - NNCCG Area 20th October 2016

Project Overview Objective Roll-out EPSr2 in all Norfolk practices by March 2017 Deployment Method Kick-off Meeting - Overview Business Change Meeting – Process Changes Go-Live, EPSr2 is enabled

Proposed Deployment Timescales

Progress Update North Norfolk CCG Practices due to go-live with EPSr2 ahead of the Christmas period. Drayton (including St. Faiths and Horsford Surgeries) Mundesley Medical Centre (including Bacton Surgery) Sheringham Medical Centre Ludham Surgery (including Stalham Green Surgery) Other confirmed dates: The Market Surgery

NNCCG Deployment Order & Dates Practice Kick-off Business Change Go-Live Drayton Medical Centre (including St. Faiths and Horsford Surgeries) 28/07/2016 20/09/2016 27/10/2016 Mundesley Medical Centre (including Bacton Surgery) 05/10/2016 03/11/2016 Sheringham Medical Centre 14/09/2016 12/10/2016 16/11/2016 Ludham Surgery (including Stalham Green) 08/09/2016 14/10/2016 29/11/2016 The Market Street Surgery 01/12/2016 13/01/2017 09/02/2017

NNCCG Deployment Order & Dates Kick-Off meeting Date Business Change Date EPSr2 Go-Live Date Tuesday 4th October Thursday 3rd November TBC Wednesday 5th October Tuesday 11th October Thursday 10th November Wednesday 12th October Tuesday 18th October Thursday 17th November Wednesday 19th October Tuesday 25th October Thursday 24th November Wednesday 26th October Tuesday 1st November Thursday 1st December Wednesday 2nd November Tuesday 8th November Friday 2nd December Wednesday 9th November Tuesday 15th November Thursday 12th January Wednesday 16th November Tuesday 22nd November Friday 13th January Wednesday 23rd November Tuesday 29th November Thursday 19th January Wednesday 30th November Friday 20th January Tuesday 6th December Thursday 26th January Wednesday 7th December

Lessons Learned Prescription Preparation Timeframes GP’s told to relay correct message GP’s told to be mindful of terminology used Opportunities for joint working Importance of attending Kick-off and Business Change Meetings Importance to send different members as staff Arrange regular meetings with Practices Pharmacy IT Systems Escalate reoccurring IT problems with your IT System supplier and Area Manager Prescription Preparation Timeframes Practices are advised to ensure they do not suggest timeframes for collecting medication is changing or will initially be any quicker. We have been clear in telling GP’s specifically to be conscious of the wording they use when explaining this patients.   Opportunities for joint working Kick off & Business Change meetings are joint meetings for the practice and the pharmacies to get together. These are important meetings to ensure each is aware and understands the challenges each organisation faces and the process changes that will be needed. Often these changes impacts the other organisation so it is essential these are communicated to ensure a smooth, trouble free deployment. We have seen once a pharmacy attends one they do not attend further meetings however we would suggest you attend as many as you can an encourage as many members of staff, not all organisations have the same processes in place. Pharmacy IT Systems We encourage the practices to be aware the changes within the pharmacies are significant and to therefore be sympathetic towards you in the early days. However we have seen some pharmacies have unreliable IT systems and have often and repeatedly asked the practice to revert back to FP10s. If this continues to occur and lasts for prolonged periods of time the pharmacy needs to work to resolve the issue by escalating to their area managers and IT providers. Practices may only be sympathetic for so long.

Lessons Learned Importance of using EPS Tracker Practice & Pharmacy should be checking this first Essential Pharmacy Training Acknowledge EPS is coming soon Ensure ALL staff are trained (including part-time or Saturday staff) and know how to process scripts from beginning to end, including returning scripts to the SPINE. Prescription Release Management We encourage practices to digitally sign the scripts constantly throughout the day and not in batches at the end. This will hopefully improve the throughput of scripts making it easier for pharmacies to download and prepare.   Importance of using EPS Tracker We advise practices as we do pharmacies, it is essential to use the EPS Tracker to check the status of a script before contacting the pharmacy with any patient queries. Essential Pharmacy Training We appreciate the changes within the practice are minor compared to those needed within the pharmacy, we also appreciate EPS was something pharmacies were geared up for a long time ago but it never happened and now that it is happening a lot of the support you once had is no longer available. However it is essential you realise this is happening and therefore ALL staff (including part-time or Saturday staff) must have received training on how to process electronic scripts from beginning to end and use the EPS Tracker.

Any Questions? EPSr2 Project Team – EPSr2.AngliaPOD@nelcsu.nhs.uk