Assessments of the USA & Canada

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Assessments of the USA & Canada Call Center Sales Assessments of the USA & Canada www.assessments.biz 800-808-6311

WORLD CLASS CALL CENTER SALES CALL CENTERS ARE ONE OF THE FASTEST GROWING SEGMENT OF THE AMERICAN ECONOMY!

ADVERTISING SALES COMMISSIONS PROMOTIONS COST OF ESTABLISHING A CLIENT? ADVERTISING SALES COMMISSIONS PROMOTIONS

Introduce them to your product Develop their need to buy THE GOAL Introduce them to your product Develop their need to buy Close the sale Refer them to other goods & services

“CUSTOMERS GO WHERE THEY ARE WANTED AND STAY WHERE THEY ARE APPRECIATED.”

How do you Measure Call Center Sales Success? Calls Per Hour? Sales Above Quota? Cross-Over Sales? Repeat Business?

IT’S ALL IN THE HANDS OF THE EMPLOYEES!!! THE VALUE OF A CLIENT? IT’S ALL IN THE HANDS OF THE EMPLOYEES!!!

How Do They Get Hired?

Outstanding Call Center Sales Key Factors For Outstanding Call Center Sales SKILLS KNOWLEDGE PERSONALITY

How Can You Be Sure ?

1. We Test Your Best-of-the-Best 2. We Document Their “Sales DNA” 3. We Create Unique Job Patterns Where Their “Sales Core Competencies” Cluster

FEATURES Measures Call Center Sales Knowledge/Skills Measures 8 Key Behavioral Characteristics Reliable & Valid (Over 10,000 people studied) Internet Administration Pre & Post Employment Established Patterns or We Can Create Your Own Unique Benchmarks

Knowledge Drive Assertiveness Organization Persistence Maturity MEASURES Knowledge Assertiveness Persistence Empathy Drive Organization Maturity Creativity Incentive

Call Center Sales Graphic Summary

Call Center Sales Survey Narrative

It Costs More To Acquire A Client COST OF ESTABLISHING A CLIENT? ADVERTISING COMMISSION SALES PROMOTIONS It Costs More To Acquire A Client Than to Maintain An Existing Relationship!

THE HANDS OF ALL YOUR EMPLOYEES! CALL CENTER SALES IS IN THE HANDS OF ALL YOUR EMPLOYEES! The Call Center Survey™ Now Gives You The Opportunity To Make A Difference!

Here’s How!! Increase Profits! More Sales Fewer Order Cancellations Higher Satisfaction Increased Revenue Client Retention Reduce Turnover Referrals Maximize Productivity Increase Profits!

Assessments of the USA & Canada Meeting The Call Center Sales Challenge! Let’s Get Started Now! Assessments of the USA & Canada www.assessments.biz 800-808-6311