Ivy League University Number of Members: 7,000 Employees; 1,900 Retirees Challenge: University Human Resources team, who prided themselves on their high-touch culture, was struggling to support their employees and retirees through benefit education and insurance and claims issues. The team just didn’t have enough resources and were concerned about privacy and HIPAA violations. Solution: Dedicated Healthcare Concierge Health Advocate became the go-to resource and the dedicated, independent concierge for anything benefit-, health- or insurance-related. We provided confidential, high-touch support to their employees and retirees, even elevating special cases to senior Personal Health Advocates as needed. This allowed the university to preserve their culture while freeing up their time to focus on other work. The university is now considering adding Health Advocate as a resource to their student population.

Results: Testimonials: Employees: 10,000 interactions 4,000 hours worked 45% of clinical interactions were specialty care locators 68% of administrative interactions were to resolve claims issues Total savings: $938,902 Productivity savings: $556,950 Member savings: $288,104   Retirees: 1,800 interactions 711 hours worked 42% of clinical interactions were specialty care locators 30% of clinical interactions were Rx-related 77% of administrative interactions were to resolve claims issues Total savings: $126,999 Productivity savings: $106,728 Member savings: $6,771 Testimonials: “You are the best vendor we’ve ever worked with!” – University HR Director “I felt reassured to have Health Advocate as a benefit. Thank you for your empathic counsel and all of your help!” – Member “Very helpful in arranging an appointment for me with a difficult-to-schedule specialist. Thank you.” – Member “I was very ill and everyone was so helpful, kind and caring.” – Member “Whatever you did worked because I received a check last week. I'm happy to finally get the money. Thank you so much for your help.” – Member