Veselin POPOVIĆ Safety Manager Agencija za civilno vazduhoplovstvo 11/21/2018 1:14 AM Promjene koje dolaze sa novom regulativom i kako dostići veći nivo kulture prijavljivanja događaja Veselin POPOVIĆ Safety Manager Agencija za civilno vazduhoplovstvo © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. 11/21/2018 1:14 AM Cilj Nova regulativa Crna Gora – potreba za većim brojem prijavljenih događaja Širenje saznanja Mreža ljudi Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. 11/21/2018 1:14 AM Nova regulativa Sistem prijavljivanja događaja predstavlja jedan od važnih elemenata proaktivnog SMS u civilnom vazduhoplovstvu Direktiva 2003/42/EC EK – 18.12.2012. – predlog nove regulative Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Nova regulativa Ciljevi 11/21/2018 1:14 AM Nova regulativa Ciljevi Sprečavanje nesreća kroz uspostavljanje harmoničnog sistema pravila unutar cijelog sistema civilnog vazduhoplovstva Zaokret ka proaktivnom SMS-u, kroz postavljanje zahtjeva za prijavljivanje, analizu i praćenje događaja na svim nivoima (vazduhoplovni subjekti, države, EU)  Uspostavljanje jakih i usklađenih 'Just culture’ principa unutar cijele EU Osigurati potpunu razmjenu informacija o događajima i njihovo praćenje između zemalja članica EU   Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Nova regulativa Kakav sistem prijavljivanja 11/21/2018 1:14 AM Nova regulativa Kakav sistem prijavljivanja Dva tipa sistema prijavljivanja:  obavezan (mandatory) i dobrovoljan (voluntary) Države članice, EASA i organizacije su obavezne da uspostave i prate i jedan i drugi tip sistema   Skladištenje podataka u bazi podataka    Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Nova regulativa Tok podataka 11/21/2018 1:14 AM Nova regulativa Tok podataka   Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Nova regulativa Analiza i praćenje 11/21/2018 1:14 AM Nova regulativa Analiza i praćenje Događaji se analiziraju u cilju identifikovanja sigurnosnih opasnosti (safety hazards) i njima pridruženih rizika   Neophodne sigurnosne mjere moraju biti uspostavljene i primijenjene Efektivnost primijenjenih mjera treba da se prati Rezultati analize i praćenja (follow-up) prosljeđuju se ka državama i EASA-i  Praćenje preuzetih aktivnosti i, gdje je to potrebno, zahtjev za dodatnim aktivnostima   Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. 11/21/2018 1:14 AM Nova regulativa ... Bolji kvalitet i popunjenost prijava Obavezna polja podataka    Obavezna klasifikacija sigurnosnog rizika   Usaglašenost sa ECCAIRS i ADREP    Razmjena informacija i širenje saznanja  Transfer informacija u ECR (European  Central Repository)   MS  CAAs,  SIAs  i  EASA  treba da imaju pristup ECR  Širenje informacija iz ECR  zainteresovanim stranama ostaje nepromijenjeno  Povjerljivost informacija   Just Culture  Interakcija sa SMS    Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. 11/21/2018 1:14 AM Crna Gora Zakon o vazdušnom saobraćaju (“Službeni list CG” br.30/2012) Implementacija evropske regulative Direktiva 2003/42, transponovana u crnogorski regulatorni sistem Regulative 1321/2007; 1330/2007 and 996/2010 Usaglašenost i sa drugim operativnim regulativama Glavni razlog Pronaći kako na najbolji način, u sigurnosnom smislu, koristiti prikupljene podatke ….. ….. I u isto vrijeme osigurati zaštitu podataka i povjerljivost izvora Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. 11/21/2018 1:14 AM Crna Gora Mali broj prijava Prevencija nesreća nije moguća ukoliko se ne zna dovoljno o svim događajima (onim sa manjom opasnošću,”sa dna piramide”) Prikupljanje takvih događaja zahtijeva razvoj sigurnosne kulture i efikasan sistem prijavljivanja Rastući trend Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Crna Gora Zašto nam je potreban veliki broj prijava? Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Crna Gora Zašto nam je potreban veliki broj prijava? Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Crna Gora Zašto nam je potreban veliki broj prijava? Bez provjerenih podataka možemo samo da nagađamo Učenje iz tuđih grešaka – zbog činjenice što nećete živjeti dovoljno dugo da ih sve sami napravite Nesreće ne dolaze samo kao posljedice devijacije od pravila ili grešaka Devijacija može da bude normalna situacija: Challenger accident Alaska Airlines Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Crna Gora Zašto nam je potreban veliki broj prijava? Ideal performance “Practical Drift” Ideal performance Operational deployment Operational performance System design Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. 11/21/2018 1:14 AM Crna Gora Reaktivan sistem – greške (tradicionalni pristup) Istraživanje nesreća i ozbiljnih nezgoda (accidents & major incidents) Proaktivan sistem – Routine operational events Dobrovoljni sistem prijavljivanja Elektronski sistem prikupljanja sigurnosnih podataka (npr. Flight Operation Quality Assurance) Direktna opservacija ovih podataka (Orijentisani sigurnosni nadzori) Sistem obaveznog prijavljivanja (Pravilnik...) ŠTO? KO? KAD? ZAŠTO? KAKO? Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. Crna Gora Value What’s in it for me ? Fear Consequences of reporting ? Motivational factors Occurrence and Recognition and Intent and Training Is the system known ? User friendly ? Easy to use ? Pragmatic factors REPORT Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014.

Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. 11/21/2018 1:14 AM Crna Gora Vazduhoplovni subjekti – izvor prijava Ukoliko želimo unaprijediti sistem prijavljivanja događaja i povećati broj prijava – fokus je na vazduhoplovnim subjektima! Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Crna Gora Prijavljivanje događaja – učenje iz nezgoda 11/21/2018 1:14 AM Crna Gora Prijavljivanje događaja – učenje iz nezgoda Čovjek je u centru dešavanja! Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Potencijalni benefiti Identifikacija i rješavanje problema prije nego se oni transformišu u daleko skuplje nesreće Širenje znanja unutar zajednice Obezbjeđenje uvida u to kako sistem zapravo radi Veliki izbor podataka omogućava praćenje trenda Porast vidljivosti svakodnevnog rizika – održava budnost Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014.

Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. 11/21/2018 1:14 AM Širenje saznanja Sigurnosne informacije Sigurnosni bilten Izvještaji – Nacionalna komisija Sastanci – razmjena informacija Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Širenje saznanja Izazovi 11/21/2018 1:14 AM Širenje saznanja Izazovi Povjerenje (na svim nivoima – unutar organizacije & Država) Komunikacija Zaposleni / Menadžment Vazd. Subjekti / ACV Obuka & edukacija Prijavljivanje događaja od značaja za sigurnost kao nešto što se podrazumijeva – sastavni dio profesionalnih dužnosti Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. 11/21/2018 1:14 AM Mreža Lica uključena u svakodnevne poslove povezane sa izvještavanjem – sigurnošću uopšte Veselin POPOVIĆ – vpopovic@caa.me Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. 11/21/2018 1:14 AM ACV CG – 29.05.2014. SMS radionica Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. 11/21/2018 1:14 AM Hvala na pažnji Radionica o prijavljivanju događaja, ACV CG – Podgorica, 15.04.2014. © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.