Operations Strategy and Performance

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Presentation transcript:

Operations Strategy and Performance

Ops Strategy

OM Strategy Focuses Price Quality Time Flexibility Service Location

Issues to think about when forming OM Strategies Globalization factors Order qualifiers Order winners Quality-based strategy Time-based strategy

Performance

Performance Objectives Cost Speed Dependability Flexibility Quality

Polar Diagrams

Productivity

Measures Partial Measure Multi-Factor Measure Total Measure Output/(single input) Multi-Factor Measure Output/(multiple inputs) Total Measure Output/(total inputs) Q: How would you measure productivity growth?

Calculation Example 7040 units produced Cost of labor – Tk. 1000 Cost of materials – Tk. 520 Cost of overhead – Tk. 2000 MFP? Productivity of Labor?

Key Factors Affecting Productivity Standardization Quality Technology Inefficiency Scrap Rates Worker Turnover Work Environment Motivation

Improving Productivity Measure Identify bottlenecks Tools for Improvement SMART goals Strategic alignment Productivity is not efficiency