Our Future Corporation City of Mississauga Our Future Corporation October 27, 2016 City of Mississauga – Our Future Corporation

City of Mississauga – Our Future Corporation Agenda: Our Future Corporation Background Recommendations Pilot Project People, Business and Space Needs What’s Next October 27, 2016 City of Mississauga – Our Future Corporation

Purpose: What do you think is the purpose of the Our Future Corporation Project? save money on lease space… fit more people in existing spaces to eliminate space accommodation pressures….. October 27, 2016 City of Mississauga – Our Future Corporation

City of Mississauga – Our Future Corporation Purpose: What do you think is the purpose of the Our Future Corporation Project? Activate a Culture of Continuous Learning Optimizing Technology Collaboration Promote Transparency of Ideas and Choice Reinforce Future Focused Behaviour Energize the Workforce Communication Promote Connectivity and Awareness October 27, 2016 City of Mississauga – Our Future Corporation

City of Mississauga – Our Future Corporation Background: Our Future Corporation The Changing Workplace – Space Planning April 2014 Applied Research and Consulting (ARC) - Redefine the future work experience for employees and address our future space strategy – January 2015 October 27, 2016 City of Mississauga – Our Future Corporation

City of Mississauga – Our Future Corporation Background: Our Future Corporation To create a modern workplace that supports our business, people and culture now and into the future based on teamwork, collaboration and communication. October 27, 2016 City of Mississauga – Our Future Corporation

City of Mississauga – Our Future Corporation Background: Our Future Corporation Discovery Methods: Interviews Culture Assessment Work Style Survey Utilization Study Observation Workshops October 27, 2016 City of Mississauga – Our Future Corporation

Background: Our Future Corporation Surveys/ Utilization Studies/ Staff Workshops - April 2015 Report/ Summary: Defining a New Work Experience - May 2015 October 27, 2016 City of Mississauga – Our Future Corporation

City of Mississauga – Our Future Corporation Recommendations: Our Future Corporation OFF SITE owned resident spaces shared campus options home travel CoM locations third places ANCHOR REAL ESTATE Introduce a Mobility Strategy Sharing Ratios Staff Mobility Profiles October 27, 2016 City of Mississauga – Our Future Corporation

City of Mississauga – Our Future Corporation Recommendations: Our Future Corporation 40% 60% October 27, 2016 City of Mississauga – Our Future Corporation

City of Mississauga – Our Future Corporation Insight: Current boundaries limit alignment and prevent cross-functional synergy. PROMOTE CONNECTIVITY AND AWARENESS Opportunity: Break down the physical, psychological and process barriers that create silos of groups and teams. October 27, 2016 City of Mississauga – Our Future Corporation 11

City of Mississauga – Our Future Corporation Insight: Employees accept the realities of work demands but desire a more dynamic, less controlling environment. ENERGIZE THE WORKFORCE Opportunity: Create a more engaging and inspirational work experience that stimulates and motivates people to do their best work. October 27, 2016 City of Mississauga – Our Future Corporation

City of Mississauga – Our Future Corporation Insight: A tension exists between the focus on leadership development (for some) and employees’ expectation for individual growth and development (for all). ACTIVATE A CULTURE OF CONTINUOUS LEARNING Opportunity: Create an active learning environment that leverages every opportunity to engage and challenge everyone. October 27, 2016 City of Mississauga – Our Future Corporation

City of Mississauga – Our Future Corporation Insight: Entrenched legacy behavior is inhibiting the ability of the City to evolve. REINFORCE FUTURE- FOCUSED BEHAVIOUR Opportunity: Encourage people to fearlessly approach change and embrace new ways of working. October 27, 2016 City of Mississauga – Our Future Corporation

City of Mississauga – Our Future Corporation Insight: Inconsistent interpretation of policies is contributing to the perception of a lack of fairness and equity. PROMOTE TRANSPARENCY OF IDEAS AND CHOICES Opportunity: Motivate leaders and employees to communicate authentically in order to increase trust and cohesion. October 27, 2016 City of Mississauga – Our Future Corporation

Background: Our Future Corporation Surveys/ Utilization Studies/ Staff Workshops - April 2015 Report/ Summary: Defining a New Work Experience - May 2015 LT Debrief: Creating a New Work Experience - June 2015 LT Report (Approval to Proceed with Pilot) - July 2015 LT Report (Pilot Options & Recommendation) - November 2015 We are here October 27, 2016 City of Mississauga – Our Future Corporation

City of Mississauga – Our Future Corporation Agenda: Our Future Corporation Background Recommendations Pilot Project People, Business and Space Needs What’s Next October 27, 2016 City of Mississauga – Our Future Corporation

City of Mississauga – Our Future Corporation Pilot Project: Our Future Corporation Information Technology Civic Centre – 5th Floor 201 City Centre Drive – 7th Floor Optional: Central Library – 4th Floor Included in Scope - Optional: The Digital Services and Mobility I.T. staff may be considered for this Pilot Project October 27, 2016 City of Mississauga – Our Future Corporation

City of Mississauga – Our Future Corporation Scenario Our Future Corporation - IT Pilot: community intersection neighborhoods Scenario Layout: 18 Resident Anchor 12 Resident Mobile 30 Campus Mobile 1 Nomad Eco-system of a variety of spaces Focus Pod (1-2 People) – 4 Huddle Room (3-4 People) – 3 Think Tank (6-8 people) – 3 Connection Zone (20 People) – 1 Basecamp (4-6 People) – 2 Plus Open Collaboration and Touchdown Provide staff choice and control over how and where they work October 27, 2016 City of Mississauga – Our Future Corporation

City of Mississauga – Our Future Corporation October 27, 2016 City of Mississauga – Our Future Corporation

City of Mississauga – Our Future Corporation Agenda Our Future Corporation: Background Recommendations Pilot Project People, Business and Space Needs What’s Next October 27, 2016 City of Mississauga – Our Future Corporation

Pilot Project Our Future Corporation: Design & Construction Pilot Project Our Future Corporation: Change Management Strategy Business Process Review OFC Ambassador Staff Engagement - Workshops Policy Review October 27, 2016 City of Mississauga – Our Future Corporation

City of Mississauga – Our Future Corporation People, Business and Space Needs Our Future Corporation: Applying a ‘Lens of Change’ (ADKAR): Intentional and integrated User developed, user defined Staff Engagement Awareness and Communication October 27, 2016 City of Mississauga – Our Future Corporation

City of Mississauga – Our Future Corporation People, Business and Space Needs Our Future Corporation: What is ‘ADKAR’ Awareness Desire Knowledge Ability Reinforcement October 27, 2016 City of Mississauga – Our Future Corporation

City of Mississauga – Our Future Corporation People, Business and Space Needs Our Future Corporation: Applying a ‘Lens of Change’ (ADKAR): Intentional and integrated User developed, user defined Staff Engagement Awareness and Communication October 27, 2016 City of Mississauga – Our Future Corporation

City of Mississauga – Our Future Corporation Completed July 15, 2016 Completed October 27, 2016 City of Mississauga – Our Future Corporation

City of Mississauga – Our Future Corporation October 17, 2016 October 18, 2016 December 20, 2016 January 2017 Completed Oct 18, 2016 Underway Scheduled ‘ October 27, 2016 City of Mississauga – Our Future Corporation

File Management – Approach An example: 30-Sept 21-Oct Completed Completed Completed Underway File Management Open House – November 15, 2016 October 27, 2016 City of Mississauga – Our Future Corporation

City of Mississauga – Our Future Corporation Agenda Our Future Corporation: Background Recommendations Pilot Project People, Business and Space Needs What’s Next October 27, 2016 City of Mississauga – Our Future Corporation

City of Mississauga – Our Future Corporation What’s Next Our Future Corporation: Pilot Implementation – Completed June 2017 Post Occupancy Review – 6-8 months Lessons Learned – Findings Assessment Strategy for Moving Forward October 27, 2016 City of Mississauga – Our Future Corporation