Module I: Foundations of Conflict Resolution Dr. Allan Barsky barsky@barsky.org

Dr. A. Barsky - Module I: Foundations of CR 11/21/2018 Real Conflict Some students prefer lecture Some students prefer role-plays and hands-on practice Instructor prefers lots of theory How should we spend class time re: theory, practice, role-play, lecture, experiential exercises, observation, video, or other methods? Dr. A. Barsky - Module I: Foundations of CR

Dr. A. Barsky - Module I: Foundations of CR 11/21/2018 Reflection What facilitated good CR? What inhibited good CR? Dr. A. Barsky - Module I: Foundations of CR

Debriefing Multiparty Conflict 11/21/2018 Debriefing Multiparty Conflict Decision-making power vs. input Knowing: each other, issues, options, legal/agency parameters Facilitator – who, how, skills, legitimacy Group size Process vs. task focus How do we define SUCCESS of the process? Politeness, Assertiveness, Harmony… Dr. A. Barsky - Module I: Foundations of CR

Dr. A. Barsky - Module I: Foundations of CR 11/21/2018 Agenda Introduction – to course, class members, instructor Syllabus – Quizzes, Role-Plays, Assignments Conceptual Framework Roles and Methods Using Textbook Discussion Questions and Exercises Organizing Groups Dr. A. Barsky - Module I: Foundations of CR

Dr. A. Barsky - Module I: Foundations of CR 11/21/2018 Course Syllabus Readings Quizzes Role-Plays Group Assignments Dr. A. Barsky - Module I: Foundations of CR

Social Conflict vs. Intrapersonal Conflict 11/21/2018 Conceptual Framework Conflict vs. Dispute Social Conflict vs. Intrapersonal Conflict Conflict Resolution vs. Management vs. Engagement vs. Transformation ADR –Alternative Dispute Resolution Restorative vs. Retributive Justice Dr. A. Barsky - Module I: Foundations of CR

Dr. A. Barsky - Module I: Foundations of CR 11/21/2018 Approaches to CR Power Rights Interests Transformation Alternative approaches – insight, narrative… Dr. A. Barsky - Module I: Foundations of CR

Dr. A. Barsky - Module I: Foundations of CR 11/21/2018 Case Example Describe how a helping professional might use each approach with a client who wants to jump the queue in the waiting list for a bed for inpatient addictions treatment. Dr. A. Barsky - Module I: Foundations of CR

Definitions: Methods & Roles 11/21/2018 Definitions: Methods & Roles Negotiation Advocacy Mediation Arbitration Litigation Facilitation Other/Hybrids: PC, Med-AR, AR-Med, Neutral Evaluation, Conciliation, Family Group Conferencing, Conciliation Flow of communication, who makes decisions, roles of the parties, roles of the helping professional in the process Dr. A. Barsky - Module I: Foundations of CR

Dr. A. Barsky - Module I: Foundations of CR 11/21/2018 MAPPING CR Judge Party 1 Advocate 1 Therapist 1 Party 2 Advocate 2 Decides ◀ Conflict ▶ What are the flows of communication, who decides, and what are the roles of each party? Could give examples regarding mediators, arbitrators, etc. Helps Dr. A. Barsky - Module I: Foundations of CR

Flow of Modules & Chapters 11/21/2018 Using Text Flow of Modules & Chapters Learning Objectives Inventories – Strategies & Skills Discussion Questions & Exercises Role-Plays Major Assignments Appendices Glossary Dr. A. Barsky - Module I: Foundations of CR

Dr. A. Barsky - Module I: Foundations of CR 11/21/2018 Discussion Questions 2. Images of Conflict 4. Mapping CR 5. Role Clarification Neuroscience – in your right mind? Fight/Flee – instinct, think, emotional intelligence… Dr. A. Barsky - Module I: Foundations of CR

Role Play mi.1: Suffer the Buffer 11/21/2018 Role Play mi.1: Suffer the Buffer Patients – Plato and Phineas Phineas: hates classical music Plato: Finds it therapeutic Nurse – to help with CR Observers Each character reads own confidential facts Fight, flight, freeze. Dr. A. Barsky - Module I: Foundations of CR