Interviewee: Interviewer: Date: PHASE 2: Data Collection EXECUTIVE INTERVIEW GUIDE LEARNING & DEVELOPMENT STRATEGIC PLAN Interviewee: Interviewer: Date: ©2012 RAY SVENSON CONSULTING, INC. RAY SVENSON CONSULTING, INC. • 112 Two Mile Bridge Road • Roberts • MT • 59070 www.raysvensonconsulting.com • e-mail: ray@raysvenson.com Office phone: 406-446-1861 • Mobile phone: 406-425-4013 1

EXECUTIVE INTERVIEW GUIDE PHASE 2: Data Collection Interviewer: Position the interview as input to a new Learning & Development Strategic Plan for the business. 1. What are the major challenges the business (or your part of the business) is facing and expects to face? 2. What are your goals and strategies for the business (or your part of the business)? 3. What business initiatives will you be deploying in the business (or your part of the business) over the next several years? 4. What are the implications of these challenges, goals, strategies, and initiatives for the skills and knowledge of people in the various parts of the business (or your part of the business)? 5. What do you think are the most critical knowledge and skill gaps?

EXECUTIVE INTERVIEW GUIDE (cont.) PHASE 2: Data Collection 6. How effective is the current Learning & Development system for: Bringing new hires to competence quickly? Building and maintaining the expertise of experienced staff? Developing leaders/managers? Deploying new products/services? Deploying business initiatives? 7. What would it be worth to the business (or your part of the business) to have in place a systematic process for developing and maintaining our competence to the level needed by the business? 8. Are you willing to spend time reviewing plans, priorities, and budget to help build a new Learning & Development System?