Nonfinancial Performance Measures

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Presentation transcript:

Nonfinancial Performance Measures Chapter 9 Managerial Accounting Concepts and Empirical Evidence

Balanced Scorecard (BSC) Definition: BSC relates to the notion of balancing financial and nonfinancial organizational performance measures to assure that an organization is achieving its strategy. Financial Metrics Nonfinancial Metrics 2

Nonfinancial Performance Measures Product Quality Market Share Customer Satisfaction Productivity Nonfinancial Performance Measures Managerial Accounting Concepts and Empirical Evidence

Nonfinancial Performance Measures Product Quality Market Share Customer Satisfaction Productivity Nonfinancial Performance Measures Managerial Accounting Concepts and Empirical Evidence