Healthcare for Children SIPOC Process Description Reducing the throughput time for a Saturday Flu Shot Clinic October 1 – January 30 Suppliers Inputs Process Outputs Customers Mailings Mailings from office Flu season shots are now available Mail fliers to established patients Established appointment Children patients Phone lines Request for shots Patient calls Children and families Front desk registration Initial registration Verify insurance charge copay Insured patient Patient and nurse Nurse Administers a shot Administers shots performs blood pressure checks Shot given Doctor Education on the shot and exam Physical examination and health verification Health status verified Medical practice Billing Sends bill for services Input CPT coding for billing Bill is sent to patient Insurance Verify coverage based on CPT codes Bill is sent to insurance Medical practice and patient Tracking Quality assurance Epidemiology and tracking Number of shots given and number of flu cases monitored Patients